Versatile Customer Service & Operations Professional

Natasha E. Cooper

C: 843-***-****

H: 843-***-****

Home address: Darlington SC. 29532

**************@*****.***

Work Experience

Lowe’s Home Improvement / Florence, SC

Overnight Receiver/Stocker

06/2022 - current

Prepare receiving area for incoming shipments

Safely unload trucks and sort products

Check in items with handheld device (POS), stock & organize shelves

Keep store aisles clean and safe

Operate a Ballymore to move to top stock shelf

Global Payments / GA

Customer Service Agent WFH

08/2021 - 12/2024

Answering high volume inbound calls

Conducted outbound calls to follow up on previous purchases

Investigating Suspicious Activities

Managed difficult customer situations with professionalism & empathy

Analyzing Transaction data on credit card accounts

Maintain the integrity of payment systems

Navigated multiple systems to identify sources of issue

Exceeded daily service quality and performance goals

QVC / Florence, SC

Picker / Packer

01/2019 – 04/2022

Picked, packed and shipped orders in a timely manner

Picked customer orders, review for correct number & type of item to eliminate errors

Identified and located products within the warehouse after reading orders

Citi Trends Distribution Center / Darlington, SC

DC packing/processing/material handler

07/2018 – 10/2019

Use lights to read case labels & determine where to place goods.

When the carton is filled, push it aside, obtain a fresh one,

affix the shipping label to it.

Qualfon /GA

WFH- Customer Service Agent

02/2012 –

Provide customer support to inmates and their families regarding phone services

Monitor call quality and troubleshoot technical issues as they arise

Maintain accurate records of calls and billing information

Notate customer’s account of any concerns of the call

Transition to Humana

WFH –Healthcare Surveys & Medical Enrollment

-07/2019

Outbound Calling to providers (Surveys)

Understanding patient experiences & identifying areas for improvement

Accessing healthcare, satisfaction with provider, communication & experience

Ask providers open-ended inquiries of specific aspect of care needs

Inbound Calling providers call into the queue

Answer primary holders concern and enroll primary holder in a plan

Read the scripture, questions and read disclosures for the plan enrolled in

Walmart / Mount Pleasant, SC

Cashier / Stocker

10/2008 – 07/2018

Operate cash register

Redeem coupons to discount purchases

Receive payment from customers via charge payment, check or cash

Provide change on items sold to cash customers

Ensure a clean and safe working environment

Comply with all procedures & policies by the store management.

Unload trucks & sort products in the backroom

Stock products on shelves

Tiger Mart / Myrtle Beach, SC

Cashier

06/2007 – 12/2009

Supervise day-to-day task assignment

Ensure store profitability

Deliver exceptional customer service

Meet and/or exceed performance and profit goals

Montego Inn / Myrtle Beach, SC

Housekeeper / Laundry worker

05/2004 – 02/2011

Perform cleaning activities such as sweeping, mopping, dusting & polishing

All rooms have cared for & inspected according to standards

Protect equipment & make sure there are no inadequacies

Notify superiors of any damage, deficits and disturbances

Handled with reasonable complaints/requests with professionalism and patience

Washing, drying, folding linen & other washable items

Education

Andrews High School – High School Diploma

08/2003 – 06/2007

Ultimate Medical Academy FL. – Associate (Health Information Technology)

09/2018 - 04/2021

Pharmacy Technician – Number PHT.71197 PT

Skills

Multitasks Problem Solver

Quick Learner Computer Iiteracy

Reliable Communication Active listening Time management

Leadership I get the job done to a profession

Summary:

Dynamic professional with experience at WFH customer service agent for Qualfon & Global Payments, excelling in customer relationship management and problem-solving. Proven ability to enhance customer satisfaction through effective communication and training. Skilled in supply restocking and attention to detail, ensuring optimal product availability and a seamless shopping experience. Committed to delivering exceptional service and support.

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