PMP ITIL Scrum Transformation SAFe

VISHESH MARWAH

Senior Project Manager

Roles Played from time to time: Project Manager, Program Manager, Service Manager, Scrum Master, PMO Manager, Software Developer, Support Engineer PMP Agile Scrum ITIL V4 AI Transformation

Mobile: +91-885******* • E-Mail: *******.******.*@*****.*** Notice Period: Immediate

PROFILE SNAPSHOT

Experience: IT - 18 Years, BPO – 6 months

• Project Management • Program Management • Delivery Management • People Management

• Service Management • Incident Management • Change Management • Problem Management

• Knowledge Management • PMO • BPO • Software Development

• Creating the Organization’s Strategic IT Roadmap and overseeing the end-to-end Management of small, mid and large-scale Projects

/ Programs / Services in conformance with the same. Building Technology / Consulting capabilities / COEs and leveraging the same for future IT efforts. Evaluating and On-boarding Partners / Vendors for collaborative execution of IT efforts. ensuring completion of IT Projects / Programs / Services within Time, Cost, Quality, SLAs. Execution of IT efforts on In-House vs. Outsourced models based on various Time / Cost Trade-offs.

• • • Managing Organization-wide Change Management / Transformation initiatives as a regular practice to ensure maintenance of competitive edge over competitors.

AWARDS

• Management Excellence Award • Technical Excellence Award CERTIFICATIONS

PMP Scrum Foundation ITIL V4

Project Management Professional CertiProf IT Infrastructure Library V4 AI Business Transformation Introduction to SAFe

Artificial Intelligence Business Transformation Introduction to SAFe SKILLS

• Approach: Object Oriented (OOPS)

• SDLC Models : Waterfall, Incremental, Agile (Scrum, XP, Kanban, SaFe)

• SDLC: All Stages

• Application Designing : Unified Modeling Language

(UML), Design Patterns

• Application Design / Architecture: Layered Design, n-Tier Architecture

• Development Platform: Windows

• Programming Framework: .Net Framework 1.1, 4.5

• Markup Languages: HTML

• RDBMS: SQL Server, MS Access

• Application Packaging : InstallShield

• Reporting Tools: Crystal Reports

• Help Compilers: Microsoft Help Workshop

• Cloud Computing: Azure, AWS

• SOA: Windows Communication Foundation (WCF), Web Services

• Testing: All

• Project Management Tools: Jira, Microsoft Project

• Project Management: Initiating, Planning, Executing, Monitoring & Controlling, Closing

• Programming Languages: VB.Net, C#.Net Visual

Basic, Java

• Client Side: JavaScript

• Server Side: ASP.Net

• Professional Services / Managed Services: Incident Management, Problem Management, Change

Management, Knowledge Management, ITIL

FUNCTIONAL DOMAINS

BFSI (Banking, Insurance), Finance / Accounting, Retail, e-Commerce, ERP, CRM EDUCATION

Masters Diploma in Computer Applications (Equivalent to MCA) from NIELIT, Ministry of Communications & IT A-Level Diploma in Computer Applications from DOEACC, Ministry of Communications & IT, Govt. of India Diploma in Computer Applications from State Board of Technical Education, Haryana Bachelor of Arts from William Carrey University, Shillong PERSONAL DETAILS

Languages: English and Hindi Gender: Male

EXPERIENCE

Applied Capabilities:

• Overseeing the Delivery of small / mid / large scale Projects, Programs and Services

• Creating the Organization wide Strategic IT Roadmap and performing end-to-end management of small, mid & large Projects / Programs / Services in conformance with the same.

• Managing Project Integration, Scope, Time, Cost, Quality, Human Resources, Procurement, Stakeholders, Communication, Risk

• Managing Program Governance, Interdependencies among Projects and realizing Benefits

• Leveraging Service Management practices (Incident, Problem, Change, Knowledge Management) for Product Maintenance and Support

• As a Scrum Master, ensuring the adoption of Agile practices. Facilitating Agile Ceremonies (Daily Scrum Meeting, Sprint Planning, Sprint Demo, Sprint Retrospective). Performing Progress Tracking, User Story Grooming / Backlog Refinement Feature Prioritization etc.

• Building Technology / Consulting capabilities / COEs and leveraging the same for future IT efforts.

• Evaluating and Onboarding Partners / Vendors for collaborative execution of IT efforts.

• Ensuring completion of IT Projects / Programs / Services within Time, Cost, Quality, SLAs.

• Execution of IT efforts on In-House vs. Outsourced models based on various Time / Cost Trade-offs.

• Worked in Startups as well as established organizations

• Fostering a positive environment, where Team can be happy and grow through learning and training opportunities, performance appraisal, awards and recognition, empathy, emotional intelligence, open environment

• Resourceful in getting things done from the Team by using Negotiation, Communication, Emotional Intelligence, Soft Skills and Empathy, removing conflicts

• Independently managing initiatives with minimal or no supervision Jun 2022 till Now Sankyayog Senior IT Project Manager New Delhi IT Programs:

Enterprise-Wide ERP including Accounts, Donations, Purchase Billing, MIS, Inventory Management, Cost Centers, HR using .Net platform for Sankyayog Foundation with a team of 9 resources. Managing two Scrum Masters along with their respective teams.

Jan 2014 – May 2022 Nirwani Senior Manager New Delhi

(IT Project / Program / Service)

IT Programs:

Enterprise-wide ERP & CRM Solution including e-Commerce, Banking (Bank Reconciliation Statement, Payment Gateway), Finance / Accounts, Sale, Purchase, MIS, Inventory Management, Consolidated / Comparative Reporting of Units, Human Capital Management (HCM) / Payroll, Budgeting using .Net Platform, Xamarin Platform, Migration of the same to Azure SaaS platform with a team of 25 Resources for Mansingh Hotels. Implemented the Finance part of the solution for AF Bank, USA (additionally included Core Banking, Mobile Banking, Loan Origination System, Underwriting and implementing EIS Insurance Suite [PolicyCore, BillingCore, ClaimCore, CustommerCore, Underwriting, Reporting])

Omni-channel Retail solution including POS software, Inventory Management, Anywhere Return / Exchange, Shop in Shop management, Franchise management, Payment System integration, Sales, Purchase etc. using .Net, AWS with a team of 8 resources for Zones, USA

IT Projects:

Agent Activity Logger for Teletech (BPO) using .Net with a team of 7 resources. The Agent Activity Logger logs the activities performed by support agents on the computer, like recording their screen time, idle time, hold time during the call etc.

Migration of CRM Solution from windows to web using .Net platform, Salesforce CRM with a team of 3 resources for Hometel, India

CMS Solution using .Net platform, SharePoint with a team of 5 resources for Columbia Asia, India

POC on Point-of-Sale Solution using .Net platform with a team of 2 resources

Managed project pre-sales activities including bidding, proposal (technical & commercial), presentations / demos, pre-sales solution architecting, estimations for Over-the-Air Car Security System Product using Telecom

/ Mobile Communication, Device Programming (TCU Device), Java platform with a team of 5 resources for Huawei

Customer Success project for GEM (Government E Marketplace), Govt. of India by creating the Customer Success Strategy around Customer Needs and Pain Points and executing it, i.e., Imparting Product Knowledge, Easy Onboarding, Customer Loyalty, Customer Advocacy, Digital Marketing, Product improvements based on Customer feedback, developing omni-channel CRM across Website and Apps, establishing L3 Support with a team of 12 resources using .Net framework

AI Chatbot for 123greetings.com using Python with a team of 4 resources.

• Text-to-Image Generation: Converts user descriptions into realistic or artistic images.

• Image Captioning: Generates accurate and meaningful titles for uploaded images.

• Conversational Interface: Interactive chatbot experience for ease of use.

• Multimodal AI Integration: Combines NLP and computer vision capabilities.

• Real-time Processing: Fast generation of images and captions.

Dieting CRM and Apps (DietDelight) using PHP, MySQL and Xamarin with a team of 7 resources for DietDelight IT Services:

Service Management Portfolio of 100+ applications, infrastructure (servers, data centers, network) through L1

(BPO / Customer Care / Contact Center), L2, L3 support for Zones.com, USA with a team of 30 resources through all SMLC phases using ITIL best practices. Service Integration leveraging SIAM. Strategic Initiatives (non-Technical):

Enterprise Transformation (People, Process & Technology Transformation) for Nirwani, India

• Engineering & Re-Engineering / building Processes and regular Process Management

• Laid down Metrics to measure various performance indicators

• Setting up and running Project Management Office (PMO) Function

• Setting up Project Management Center of Excellence

• Setting up of Professional Development Framework for Employee Appraisals

• Setting up of Knowledge Center of Excellence to benefit the Service Management Practice

• Setting up of various Technology Center of Excellence to benefit the IT initiatives

• Established Enterprise Transformation as a regular practice to ensure continued overall excellence Jan 2013 – Dec 2013 Company: Same as above Project Manager New Delhi IT Projects:

E-Commerce solution using Shopify with a team of 8 resources for Zones.com, USA. Oct 2010 – Dec 2012 Company: Same as above Senior Software Developer New Delhi

(Individual Contributor)

IT Projects:

ERP

• Role: Handled all stages of SDLC as Individual Contributor at Client location, i.e., Feasibility Study, Systems Analysis, Design, Development, Testing, Implementation & Support

• Client: Mansingh Hotels & Resorts Ltd.

• Period: Oct 2010 to Dec 2011

• Description: The Solution manages Reservations / Bookings (Online / Offline), Finance / Accounts, Banking (Bank Reconciliation Statement, Payment Gateway), Sales Billing, Purchase Billing, MIS, Inventory Management, Consolidated & Comparative Reporting of Units, Budgeting for one of the leading chain of 5 Star Hotels (Mansingh Hotels & Resorts Ltd.). Installed at two five star hotels at Jaipur and one each at Ajmer & Agra, one of the biggest Malls and Multiplex in Ghaziabad of the same group. Individually Developed & Managed over a period of 1.6 years. Handled a team of 1-3 resources for Integrating it with other Software. The system is developed using VB.NET, Crystal Reports as front-end & SQL Server / Oracle as back-end. Other technologies used are Windows Messaging Service for message sending. Design Architecture used is 3-Layer Architecture. The importance of the project for the client is evident from the fact that key persons like CEO, CFC, Vice President (Finance), CAs, Accounts Manager, Assistant Manager (IT), Corporate EDP Manager were actively and frequently involved in the meetings with me regarding the development as part of the meeting plan.

• Project Characteristics:

o First of its kind of system to provide complete ERP solution to hotel industry o Due to coming up of the system, following positions at the client side got vacant

Users involved in preparing manual reports

Additional staff required to post vouchers for transactions like sales bill, purchase bill, receipt, payment, dr. adjustment, cr. adjustment etc., as in the new system for all these kinds of transactions the corresponding voucher entry is done automatically by the system

• Highlights:

o Demonstrated excellence in developing strong relationship with clients resulting into increase in scope by more than 100% through additional contracts for billing requirement of new client units Steering role in getting business form The Stainless Club, Jindal Stainless Ltd., Hissar, Haryana Jan 2008 – Oct 2010 Senior System Engineer Bangalore IT Projects:

Level 3 support: Incident, Change, Problem, Knowledge Management using ITIL best practices, software enhancements using VB.Net, C#.Net, ASP.Net

Extra Initiative:

Recruitment

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