Inside Sales & Customer Service Professional
Resume:
Nichole Dawkins
Goodyear AZ, **338
***************@*****.***
EXPERIENCE
Terminix
Inside sales Representative
• Performs inbound and/or outbound customer calling activities to present and sell company products or services to customer base.
• Answer's inquiries, resolves problems, promotes and sells products/services, and/or enters or confirms sales.
• Identifies needs of customer and delivers services and/or products that are specific to the customer need in order to generate revenue.
• Maintaining up-to-date knowledge and understanding of features of Terminix products and services, marketing promos, and special offers
Terminix
Customer Service Representative
02/2018- 08/2020
• Take inbound calls from customers with Pest or Termite service and schedule service
• Assist technicians with payments and scheduling for existing customers
• Upsell services to current customers
• Take payments from customers
Ditech Financial
Document Custody Servicing Representative
04/2016-09/2017
• Assign Mortgages and Deeds of Trust to different entities
• Verify all documents are recorded with the county to process assignments
• Research each file to make sure all required documents are in the file and notate each file
• Request Title reports, Mortgages, Deeds of Trust and Modifications for FHA, VA and Freddie Mac loans JP Morgan Chase
MB Underwriting Operation Specialist
07/2015-04/2016
• Lower Firewalls for underwriters
• Delegate all quick fix files to appropriate underwriter for corrections and closing
• Manage pipelines of over 160 underwriters for entire west coast region
• Task management for all priority rush files and determine appropriate lending authority for files JP Morgan Chase
Mortgage Specialist Loan Processor
02/2015-07/2015
• Verify loan documents including homeowners insurance and flood insurance
• Perform written and verbal verification of employment for borrowers refinancing their home
• Upload documents into the systems
• Call insurance agents to update mortgagee clause and verify replacement cost coverage JP Morgan Chase
Student Lending SCRA Business Analyst
10/2014- 02/2015
• Quality test of numerous processes for Student Loans to ensure procedures are followed.
• Ability to analyze the process from beginning to end and provide recommendations where controls are needed.
• Ability to adapt to changing requirements while ensuring quality adherence.
• Constant interaction with project team, including processors, project managers, and remediation execution managers. Sun Radiology
Billing representative
03/2014-10/2014
• Collect and post payments from patients that call in to make payments on their account
• Call Insurance agencies to verify eligibility and claim status
• Gather paper work together for patients that are coming into the office for different procedures
• Collect co-pays, post payments, scan paperwork to the patients chart Bank of America
Mortgage Servicing Specialist (Post Close Escalations) 02/2013-02/2014
• Respond to escalated emails where the homeowner’s loan modification has not been implemented.
• Research the homeowner’s loan modification to see what is needed to get their modification applied and returned to normal servicing
• Trained associates for post close escalations
• Reviewed escalations for the second level quality assurance process
• Reviewed FHA, Freddie Mac AND Fannie Mae modifications Bank of America
Mortgage Servicing Specialist (Level I)
08/2011 - 02/2013
• Processed routine transactions, documented loan history, responded to customer, investor, or other 3rd party inquiries, researched and/or prepared documentation and analyzed requests
• Worked with customers, realtors and internal management to coordinate short sales close with all parties, including title company, buyer, seller and junior claim holder for FHA, Fannie Mae and Freddie Mac loans
• Adhered to internal guidelines and external investor/insurer requirements and handled routine levels of transactions with oversight by senior staff and managers to complete daily tasks
• Strong customer service experience and strong computer knowledge SKILLS
• Microsoft: Word, Excel, PowerPoint and Outlook
• Internet Explorer
• Equator
• AS400
• LPS
EDUCATION
Chaparral College 05/2001
• Certificate : Travel and Airline
Rincon High School 06/1996
• High School Diploma
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