Aspiring Software Engineer with Customer Service Expertise

Avante Perry-Woodson

Software Engineering Student Customer Service Professional

808-***-**** • ***********@*****.*** • Everett, WA 98203

SKILLS

Languages

Python (learning)

Java

HTML/CSS (basics)

Software & Tools

Microsoft Office

Google Workspace

Student Info Systems

POS Systems

CS Competencies

Data Structures

OOP (Java)

Computer Architecture

Calculus II

Professional

Customer Service

Data Entry & Records

Scheduling

Communication

EDUCATION

Everett Community College

A.S. Computer Science

Jan 2022 – Jun 2026

Kapolei High School

High School Diploma

Aug 2017 – Jun 2021

COURSEWORK

Intro to CS

Java Programming I & II

Advanced Data Structures

Computer Architecture

Calculus II

Intro to Business

ACADEMIC PROJECTS

Bank Account Manager • JavaFX • Java

Solo Project

Built a JavaFX desktop application that allows users to manage bank accounts through a clean, user-friendly GUI.

Implemented functionality to add new accounts with unique account numbers, holder names, and starting balances.

Displayed all account data dynamically in a TableView component, enabling easy reference and real-time updates.

Applied object-oriented programming principles to structure account data and separate UI logic from business logic.

EXPERIENCE

U-Haul • Reservation Manager

May 2026 – Present

Assist customers with creating, modifying, and canceling truck and equipment reservations.

Provide excellent customer service by answering questions about rates, availability, and rental policies.

Process payments, verify identification, and ensure all rental agreements are completed accurately.

Maintain organized records of reservations and transactions in the company system.

Coordinate with team members to prepare vehicles and equipment for scheduled rentals.

Address customer concerns or issues in a professional and timely manner.

Everett Community College • TRiO Program Assistant

January 2023 – March 2024

Greeted all incoming students and answered inquiries about the TRiO program.

Collected information from new students interested in the program.

Maintained confidential student records, performed data entry, and filed appropriately.

Assisted other personnel in the completion of their work activities.

Answered phone calls, transferring to the proper department or taking detailed messages.

Funko HQ • Sales Associate

September 2023 – February 2025

Greeted and assisted customers in a friendly and helpful manner.

Provided product information and made recommendations based on customer preferences.

Operated the cash register and processed transactions accurately.

Maintained a clean and organized store environment and restocked shelves as needed.

Answered customer inquiries and addressed concerns professionally.

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