Empathetic Remote Customer Service Specialist
Resume:
C u s t o m e r S e r v i c e
K A Y A W I L L I A M S
C O N T A C T
E D U C A T I O N
A W A R D S &
C E R T I F I C A T I O N S
S K I L L S
Customer service & conflict
resolution
HIPAA & OSHA compliance
Medical terminology &
patient communication
Multitasking in fast-paced
environments
Remote work tools: Zoom,
Teams, CRM platforms
Adaptability & problem-
solving
P R O F I L E
Resourceful and empathetic professional with experience in customer service and healthcare support. Skilled in patient communication, HIPAA compliance, and fast-paced retail environments. Seeking a remote Customer Service Representative role to deliver exceptional service and support.
W O R K E X P E R I E N C E
*********@*****.***
Houston,TX
HIPAA/OSHA
MEDICAL TERMINOLOGY
Alorica -(REMOTE) Humble, TX
November 2025 - March 2026
Walmart
October 2024- January 2025
Assisted customers with purchases, returns, and
inquiries in a high-volume retail setting
Maintained accurate records and ensured compliance with company policies
Demonstrated patience and professionalism during
peak holiday seasons
CUSTOMER SERVICE ASSOCIATE
CUSTOMER SERVICE REPRESENTATIVE
• Delivered empathetic, solution-focused support to customers via phone, email, and chat in a fast-paced contact center environment.
• Resolved billing inquiries, service issues, and account discrepancies with professionalism and accuracy.
• Maintained compliance with HIPAA and company
policies when handling sensitive customer information
(if applicable).
• Achieved performance metrics including call resolution time, customer satisfaction scores, and quality
assurance benchmarks.
• Collaborated with team leads and trainers to improve service delivery and streamline workflows.
High-school Diploma ( Hightower
High school
Completed: May,2024
Medical Assistant Training
(Completed) The College of
Healthcare Professions CHCP
Completed: October, 2024
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