Administrative Support & Appointment Specialist
Resume:
Ashley Ellis
Fremont, OH
*************@******.***
Professional Summary
Detail-oriented and personable administrative professional with strong experience in customer service, scheduling, and client relationship management. Proven ability to work independently in remote environments, manage high-volume communications, and maintain organized workflows. Skilled in appointment setting, data entry, and problem-solving with a focus on delivering excellent customer experiences.
Core Skills
●Appointment Scheduling & Calendar Management
●Customer Service & Client Relations
●Remote Communication (Phone, Email, CRM Systems)
●Data Entry & Documentation
●Microsoft Word & Excel
●10-Key & Typing (60 WPM)
●Conflict Resolution
●Multitasking & Time Management
Professional Experience
Work From Home Appointment Setter
Remote • April 2023 – Present
●Conduct outbound and inbound calls to schedule appointments
●Maintain accurate records using CRM systems
●Build rapport with clients to increase booking rates
●Handle objections and convert leads into appointments
●Manage high call volumes professionally
●Confirm appointments to reduce cancellations
Bartender
Orchard Bar & Table – Catawba Island, OH • April 2017 – June 2022
●Provided high-volume customer service in fast-paced environment
●Built strong customer relationships and repeat clientele
●Managed transactions, tabs, and inventory accurately
●Multitasked efficiently under pressure
Administrative Assistant
OMI Industries – Toledo, OH • Nov 2019 – March 2020
●Managed correspondence and data entry
●Assisted with reporting and internal communication
●Maintained organized filing systems
●Position ended due to COVID-19
ICS Associate
Rural King – Fremont, OH • Nov 2018 – May 2019
●Maintained inventory systems and stock levels
●Processed invoices and updated records
●Supported team operations and efficiency
Cosmetologist
Vibe Salon & Hot Yoga – Fremont, OH • June 2017 – May 2018
●Provided consultations and scheduled appointments
●Delivered personalized client services
●Managed booking system and records
Head Cashier
Kmart – Fremont, OH • Oct 2015 – Feb 2016
●Supervised cashiers and resolved customer issues
●Managed cash handling and daily operations
Education
Cosmetology Certification
Paul Mitchell The School – Sylvania, OH
Associate of Business Administration
Vanguard Business Academy – Fremont, OH
High School Diploma
Fremont Ross High School – Fremont, OH
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