Results-Driven Store Operations Leader
Resume:
V A N E S S A VM L . M C P H E R S O N
C O N T A C T
**********@***.***
Sunrise, FL
E D U C A T I O N
QUEENSBORO
COMMUNITY COLLEGE
Major: Medical Assistant
Bayside, NY
ANDREW JACKSON
HIGH SCHOOL
Academic Diploma
Cambria Heights, NY
1982 - 1986
S U M M A R Y
To obtain long-term employment with a company where I can use my positive attitude to refine my skill level and to increase my opportunity for advancement.
E X P E R I E N C E
Assistant General Manager
Wawa
2023-Present
Support daily operations to ensure efficiency,
compliance, and high performance.
Assist General Manager with planning, scheduling, and operational execution.
Supervise, train, and coach staff to meet performance and service standards.
Manage staffing, payroll support, and inventory control. Resolve customer and employee issues professionally and efficiently.
Monitor performance metrics and implement process
improvements.
Act as General Manager in their absence
STORE MANAGER
Starbucks Coffee Company
2004 - 2023
Sets goals for the work group and focuses on developing organizational capability.
Models collaborative teamwork for the team.
Emphasizes a "customer comes first" attitude by training and holding V A N E S S A VM L . M C P H E R S O N
partners
accountable for
legendary customer
service.
Manages staffing levels for partner development and talent Utilizes existing tools for communication prioritization. Analyzes financial reports and utilizes management information tools to identify and address trends and issues in store performance. S K I L L S
People Leadership
In-Store Marketing Techniques
Administration
Sales Experience
High Communication Skills
Organization
Customer Service
SENIOR TELLER
Fleet National Bank, NA / New York, NY
2002 - 2004
Accurately processed various transactions, including negotiable items, official items, and miscellaneous transactions.
Actively referred customer product inquiries to the appropriate specialist or department.
Ensured branch compliance with bank policies, as well as state and federal regulations.
ATM reconciliation; responsible for servicing and maintaining 7 ATMs. V A N E S S A VM L . M C P H E R S O N
C O N T A C T E X P E R I E N C E ( C O N T I N U E D ) 954-***-****
**********@***.***
Sunrise, FL
E D U C A T I O N
QUEENSBORO
COMMUNITY COLLEGE
Major: Medical Assistant
Bayside, NY
1993 - 1994
ANDREW JACKSON
HIGH SCHOOL
Academic Diploma
Cambria Heights, NY
1982 - 1986
S K I L L S
People Leadership
In-Store Marketing Techniques
Administration
Sales Experience
High Communication Skills
Organization
Customer Service
ASSISTANT MANAGER
Godiva Chocolatier Inc. / Flusing, NY
1998 - 2002
Skillfully prepared and assigned staff schedules weekly to optimize operational efficiency.
Delivered in-house training programs to seamlessly integrate new employees into the team.
Expertly prepared merchandise daily, ensuring a smooth and well- coordinated operation.
Conducted monthly budgeting sessions and set revenue goals with precision.
ASSISTANT MANAGER
Things Remembered / Valley Stream, NY
1993 - 1998
Proactively addressed telephone inquiries with expert knowledge of store merchandise.
Skillfully prepared and managed employee payroll sheets to ensure accurate and timely compensation.
Operated an IBM Pentograph Machine with precision and efficiency. Successfully increased revenue by strategically implementing discounted items to attract and retain customers.
REFERENCES AVAILABLE UPON REQUEST
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