Senior Technical Program Manager with End-to-End Ownership

Rebecca Shershen

Chandler, Arizona

*******@***************.***

Professional Summary:

Staff level Technical Program Manager and Systems Analyst with 14+ years delivering enterprise platform implementations across healthcare analytics, semiconductor manufacturing, and hospitality technology. Coordinate distributed technical teams through matrix organizations without direct authority, managing concurrent Fortune 500 programs while bridging complex technical architecture and executive business strategy. Deep hands on expertise in cloud migration, modern data infrastructure (Snowflake, Trino, Kubernetes), platform engineering (CI/CD, microservices), and enterprise systems integration across globally distributed teams spanning US, Eastern Europe, and Southeast Asia. Proven capability identifying strategic pivot points mid implementation, building ROI driven business cases for C suite approval, and delivering under resource constraints through stakeholder alignment.

Core Competencies:

Technical Program Leadership (Fortune 500 implementations, $MM+ portfolios)

Systems Analysis & Solution Architecture (technical feasibility, strategic pivots)

Global Distributed Team Leadership (US, Slovakia, Ukraine, Malaysia) (Onsite International Operations)

Business Technical Translation (engineering to executive communication)

Client Facing Delivery (C suite stakeholder management, regulatory compliance)

Platform Engineering (CI/CD, database infrastructure, production operations)

Data Platform Modernization (Vertica to Trino, on prem to cloud, ETL redesign

Healthcare Interoperability (FHIR, HL7, CCDA, pharmacy data integration)

Matrix Leadership (influence across distributed teams without direct authority

Technical Acumen:

Database & Data Infrastructure: Oracle 12c/19c, MS SQL Server since 2012 (Always On Availability Groups), MySQL, Vertica 9 12, Hadoop, Hive, Spark, PL SQL, T SQL, OLTP, OLAP, MS OLAP, Mondrian, Data Modeling (Star Schema, Dimensional, Embarcadero ER Studio)

Platform Engineering & DevOps: CI/CD Pipelines (Jenkins, Bamboo, Bitbucket), Docker, Kubernetes, OpenShift, Apache Camel (system integration), Java image builder, containerization, VM management (VMware, Oracle VirtualBox)

Cloud & Data Platform: AWS, Snowflake, Trino (distributed SQL), Terraform (IaC), Apache Iceberg, Parquet, YAML, Redis, cluster configuration, modern cloud native stacks,AWS (EC2), S3, RDS, Lambda, QuickSight, Glue, Oracle Cloud

Healthcare Interoperability & Standards: FHIR, HL7, CCDA, Redox (healthcare API platform), NextGate EMPI (Enterprise Master Patient Index)

Healthcare Domain Clinical: Symmetry ETG/ERG (Episode Treatment/Resource Groups), Johns Hopkins ACGs (Adjusted Clinical Groups), care management workflows, population health analytics

Healthcare Domain Pharmacy: Medispan, First Databank (FDB), PBM (Pharmacy Benefit Management) integration

Healthcare Domain Business: HEDIS quality measures (MY2020 MY2025) Stars ratings, risk adjustment methodologies, value based care models, provider network analytics, population health management

Security & Identity Management: Okta, SAML 2.0, Azure AD (IDP integration), MFA, RSA SecureAuth, SSO implementation, security role definition, email authentication

Infrastructure & Operations: Production operations (99% SLA), incident response, change management, ServiceNow (ITSM/change management), Jira Service Desk (workflow design, SLA governance, KPI frameworks), F5 load balancers, server recovery (Solaris, Windows, Linux), cluster proxy settings

Development & Integration: Java 1.6 1.8, 11, Quarkus (supersonic subatomic Java), J2EE, Spring, Maven, XML, JSON, WebServices API, Hibernate, MyBatis, AJAX, HTML, CSS, microservices architecture

BI & Reporting: SSRS, Cognos, Tableau, Jaspersoft, OBIEE, Business Objects, Informatica

Testing & Quality: Datafold (AI powered data validation),Tricentis Tosca 12/13, Cucumber, Selenium, HPQC, Jira X Ray, SonarQube, SoapUI

Source Control & Collaboration: Git, Mercurial, SVN, Bitbucket, TFS

SDLC & Methodologies: Agile, Scrum, Kanban, SAFe, Waterfall, full cycle project management

Tools & Platforms: Microsoft Office Suite, MS Project, Visio, SharePoint, Rally, Atlassian (Jira, Confluence, Jira Service Desk), ServiceNow (ITSM), Model N Revenue Cloud, Oracle EBS, MedeAnalytics Healthcare Analytics Platform

Operating Systems: Windows, Linux (RedHat, Ubuntu), Solaris

AI & ML: AI assisted analysis and development, MS copilot, AWS AI Assistant, Anthropic (personal use)

Work Experience:

MedeAnalytics Inc, Richardson, TX (April 2021 Present)

Senior Technical Program Manager / Systems Analyst

Delivered multimillion dollar portfolio of enterprise healthcare payer analytics programs in 2025 including: two, concurrent Fortune 500 full cycle implementations completed through go live in January 2026. Led an enterprise cloud data modernization program (executed strategic mid implementation pivot to alternate technical approach), and ongoing production operations support all delivered simultaneously across distributed, cross functional teams. Coordinated team of two peer program managers while maintaining executive oversight from both business and technical leadership. From 2021 2024, implemented Value Based Care and Population Health programs for an 8-million-member integrated health system. Led Platform deployments for multiple independent Blues licenses, including single state plans and large muti state organizations, collectively serving over 10 million members. Provided Technical Program oversight and implementation of Stop Loss, Employer Reporting, Network Performance, Provider Scorecards, Population Health, Benchmarking, Social Determinants of Health, and Health Care Economics, Quality Management HEDIS, AHRQ, STARS.

Technical Program & Systems Analysis:

Performed hands on systems analysis across full technology stack from data ingestion through BI presentation layer to identify integration points, data dependencies, and technical risks

Led geographically distributed engineering teams across US, Ukraine, and India to architect and deploy Kubernetes-based microservices platform, reducing HEDIS analytics processing time from 24 to 6 hours (75% improvement) while maintaining delivery velocity through geopolitical disruption and infrastructure challenges

Coordinate matrix delivery across 10+ distributed resources including BI Engineers, Data Architects, Infrastructure teams, R&D, Product Development, vendor teams, and third party client resources

Defined and drive full SDLC while informing product roadmap considerations through close partnership with Architecture and Product teams

Executed complex cutover planning, change control governance, and production deployment coordination across onshore and offshore delivery teams, ensuring minimal business disruption for live healthcare payer operations operating under HIPAA and Zero Trust security requirements

Facilitate Agile ceremonies while managing program level planning, backlogs, workstreams, milestone dependencies, and delivery across multiple concurrent initiatives

Architected and optimized Jira Service Desk implementation for both internal and external-facing operations, designing ticketing workflows, SLA/TAT frameworks, KPI dashboards, and knowledge management structures to improve service delivery visibility and efficiency across a distributed organization

Mentored junior project managers and business Analysts on technical analysis, stakeholder management, and delivery execution

Leveraged AI tools (Microsoft Copilot) ethically and transparently for SQL optimization, requirements engineering, and technical documentation, business cases analysis, and program communications.

Business & Client Leadership:

Lead client facing delivery for Fortune 500 healthcare payers, translating complex technical solutions into business value for C suite stakeholders while ensuring regulatory compliance (HIPAA, HEDIS, CMS requirements) within a Zero Trust security architecture spanning onshore and offshore distributed delivery teams

Built comprehensive business case for strategic technical pivot from custom data warehouse development to vendor supported platform solution, including ROI analysis, risk assessment, and executive stakeholder alignment across business and technical leadership

Partnered with clients to align technical solutions with business objectives in population health analytics, quality measure reporting (HEDIS), value based payment models (VBPM), provider network performance, Stars ratings, and risk adjustment programs

Conducted technical feasibility analysis and recommend architecture decisions balancing business requirements, technical constraints, and implementation timelines

Healthcare Interoperability & Integration:

Implemented SAML 2.0 and Azure AD identity provider integration enabling secure SSO for client healthcare organizations

Coordinated healthcare data interoperability using FHIR, HL7, and CCDA standards through Redox API platform integration

Managed pharmacy data integration from PBM sources (Midspan, First Databank) and NextGate EMPI for enterprise master patient indexing (Public Sector Medicaid Plan).

Leveraged clinical grouping methodologies including Symmetry ETG/ERG and Johns Hopkins ACGs for population health analytics and episode based care management

Data Platform Modernization & Cloud Migration:

Led enterprise data platform modernization for portfolio of Blue’s clients, coordinating vendor implementation team, internal distributed teams (BI, data architecture, infrastructure), and client stakeholders through Vertica to Trino migration, MS OLAP to Mondrian conversion, and on premises to cloud data center migration

Led strategic technical pivot from internal custom development approach to vendor supported platform solution after identifying schedule and feasibility risks through hands on systems analysis. Built comprehensive business case including ROI analysis, risk mitigation strategy, and vendor evaluation to secure executive approval, enabling program to remain on schedule despite mid implementation architecture change

Redesigned ETL pipelines to accommodate new cloud native architecture including flat file Parquet conversion, Trino distributed SQL query engine integration, and Apache Iceberg data lake house implementation

Automated AWS infrastructure provisioning using Terraform (Infrastructure as Code) and dashboard creation reducing manual configuration effort

Coordinated SSRS to Snowflake reporting migration ensuring business continuity during platform transition

ON Semiconductor, Phoenix, AZ (November 2018 – March 2021)

Senior Technical Program Manager / Staff Systems Analyst

Managed multimillion dollar test strategy for M&A system integration to enable $25M revenue by following year post go live.

Provided onsite technical program leadership across international semiconductor manufacturing sites in Malaysia and Slovakia, coordinating architecture initiatives and platform implementations across global operations

Implemented Model N revenue management platform configurations by gathering business requirements, developing stored procedures for data integration, configuring pricing and channel management rules in platform console, building automated test scripts, and deploying changes to production supporting global semiconductor distribution operations.

Led development/improvement of enterprise application solutions for mergers and acquisitions, sales operations, and marketing platforms, adhering to application architecture standards required by projects.

Liaised with Architecture and Project committees to ensure system architecture compliance with organizational design and security standards; socialized solution strategy across key stakeholders including shared IT services (infrastructure, middleware, reporting).

Monitored assigned development resources to ensure application design met functional specifications, guidelines, design principles, and global/application specific coding standards; ensured team expertise in necessary tools and utilities.

Led planning, prioritization and completion of development lists, stories, tasks, test strategy/planning, test execution, and test automation development; mitigated development risks to reduce schedule, cost and quality impact.

Managed 3rd party development including implementation of vendor version upgrade and providing quality control; responsible for end to end integration testing with global teams and ensuring defect tracking for KPI reporting.

Served as Systems Analyst lead for vendor meetings, proposals and system enhancements ensuring new technology met globally defined standards; developed deployment plans and provided post production go live support.

Participated as developer on global scrum and operations teams to complete assigned Jira tickets for Java and SQL stored procedures are application development coding tasks supporting 3rd party and proprietary application.

PROJECT 1: M&A INTEGRATION (System Flow):

•Assigned as Test manager for system flow project during M&A fabrication acquisition

•Provided global coordination with technical and business team leads

•Planned and executed precision cutover planning aligning all systems: mainframe, Oracle, agile PLM, FMS (entire order to cash flow)

•Provided oversight for coordination

PROJECT 2: CLIENT INVENTORY VISIBILITY:

•Established requirements and technical scope for improved inventory visibility and change response capabilities

•RFQ management to distributors and logistics providers

•End to end processing setup including accruals

•Oracle EBS to EDW integration

•Long term transfer coordination with 3PL vendors

•Inventory stocking and conversion strategy development

Technical Program Leadership:

Achieved Model N Revenue Cloud platform certification (January 2019) and led enterprise wide configuration, deployment planning, and cutover execution for all systems except legal/HR during major M&A integration

Defined application architecture, deployment procedures, and solution strategies while liaising with Architecture Review Board to ensure compliance with organizational design and security standards

Managed third party vendor relationships including SOW definition, quality control oversight, and end to end integration testing coordination across distributed global teams

Socialized technical solutions across key stakeholders including shared IT services (infrastructure, middleware, reporting) ensuring alignment and buy in

Developed effort estimates, resource planning, issue resolution processes, security role definitions, and post production support strategies ensuring smooth transition to sustaining operations

Platform Development & DevOps:

Developed CI/CD pipeline infrastructure integrating Bitbucket source control, Tricentis Tosca test automation framework, and Jenkins deployment orchestration enabling automated code and stored procedure deployments across environments

Configured Kubernetes and OpenShift container orchestration platforms; implemented Apache Camel for system integration and business logic across distributed microservices architecture

Built modern cloud native Java applications using framework enabling supersonic subatomic Java with minimal memory footprint and fast pipeline execution

Configured and maintained MS SQL Server Always On Availability Groups and Oracle 19c database infrastructure for high availability production environments serving global operations

Implemented Okta identity management platform including MFA, RSA SecureAuth, and SSO email authentication across enterprise applications; contributed to Zero Trust security posture through identity-first access governance across distributed global workforce

Defined MDM requirements and led integration planning for Microsoft 365 corporate device compliance standards; coordinated vendor evaluation for a planned Model N mobile integration prior to vendor discontinuation

Managed VM infrastructure using VMware and Oracle VirtualBox; configured F5 load balancers for high availability distributed systems

Performed production operations including incident response, server recovery (Solaris, Windows, Linux), unplanned outage management, change control coordination, and root cause analysis

Conducted hands on code reviews, merge operations, web services configuration, and stored procedure development while managing overall program delivery

Participated as active developer on global Scrum and operations teams completing Jira assigned Java and SQL coding tasks for proprietary and third party application support

AP Professionals (Innovation Care Partners/Honor Health), Scottsdale, AZ (August 2018 – November 2018)

Systems Analyst / Sr. Project manager

Provided Business Analysis and Project Management for ACO technology products including healthcare information exchange implementation coordinating HL7 data flows from payer, provider (EPIC), and HIE sources.

Defined, documented, and the interface specifications, test plans, and project plans for projects for healthcare information exchange implementation, health insurance provider integration, and population management.

Developed project plans using Microsoft Project and tracked requirements and test plans using Jira, along with data analysis and mapping for projects to integrate NextGate EMPI, HL7 data from various sources for Payer Provider, EPIC, Health Information Exchange.

Arizona State Retirement Systems, Phoenix, AZ (September 2015 – July 2018)

Sr. Project Manager / Scrum Master / Systems Analyst

Project Manager, Scrum Master, and individual contributor on development teams for a State Agency servicing more than a million members with pension, healthcare and dental benefits, and Long term Disability, partnering directly with most major insurance carriers, and banking institutions – being mindful of HIPPA, PII, GAAP, and NIST security best practices throughout the organization.

Integrated a security solution with a leading 3rd party vendor of security software to prevent fraud for members changing banking or benefit options using Java 1.8, Spring 4, and Oracle 11g12c.

Built custom automation framework in Cucumber to integrate with the rest of the test automation team’s automation project.

Project Manager, BA, Tester for scrum team selected to replace Hibernate framework with MyBatis.

Identifed code dependencies, write Gherkin syntax for test automation, and drove requirements management through testing and implementation.

Released a project to convert all BPM forms from Adobe to Jaspersoft, including the print architecture throughout the enterprise.

Project manager for infrastructure projects to rearchitect the networks, decommission legacy hardware, reconfigure all IP addresses, DNS, servers, and data center operations with minimal downtime.

Lead Project Manager/Business/Reporting Analyst/Scrum Master for a Business Intelligence conversion project.

Wrote project charters and configured project plans in MS project/project server, managing scope, cost and schedule.

Implemented Scrum project in Jira, linking stories to epics, determining releases, and writing user stories with Product Owners.

Reverse engineered existing Cognos reports using Framework Manager to understand and document specifications for development team.

Wrote PL/SQL queries to understand data and technical specifications for Jaspersoft report development.

Developed integration test strategies for end to end testing of data flow through various web services, wrote and executed test cases; and worked with development team throughout time boxed sprints to meet sprint commitments.

Prepared software releases and worked with both configuration management and test engineering to get working code deployed on schedule with minimal defects.

Maintained JAD folders with project documentation, Scrum artifacts, sprint demos, and retrospectives.

Configured Jasper Studio 6.2 and documented set up instructions for development team on project wiki.

Provided 45 day warranty period support following each software release, and assisted production support team as needed.

Acted as Scrum Master to maintain burn down charts, remove obstacles for the technical team, and document feedback from demos, track new requirements and bug fixes.

Choice Hotels International Inc., Phoenix, AZ (November 2012 August 2015)

Technical Analyst / Scrum Master / Middleware Developer

Provided project management and scrum master support, as well as technical analysis working directly with scrum teams, and in the strategic planning organization in the PMO.

Provided the setup, configuration and administration of middleware technologies in a mixed UNIX/Windows environment.

Implemented technical solutions by eliciting clear requirements when websites or content management systems were running out of memory.

Dedicated infrastructure support monitoring bandwidth management, traffic analysis, monitoring tools in a multi tenant, clustered environment for both Apache Tomcat and Oracle Weblogic technology stacks for multiple, fault tolerant websites.

Ensured high adaptability for configuration and redundancy for middleware infrastructure, critical to the company’s strategy.

Set up and configured Weblogic Server, and Oracle fusion middleware, JMS queues, along with Coherence.

Worked with lead developer and architect on Oracle Service Bus project to convert reservation system confirmation and cancellation emails, including, writing API documentation, wrote WSDL’s, set up JMS queues, set up local Weblogic servers.

Set up Eclipse Helios IDE, with Oracle Enterprise Pack for Eclipse OEPE), Weblogic 12g, and Oracle DB instances for configuration of SOA services.

Integrated development environment with Maven and Jenkins for continuous integration.

Lead technical analyst for 2 Scrum teams and 1 Kanban team working on multiple, concurrent, enterprise application and database implementation projects.

Converted legacy relationship marketing software and email platform applications for integration with StrongView, formerly StrongMail.

Led analysis for the SMS SNS text/push notification service to drive marketing efforts.

Led the Agile analysis, requirements gathering, user story creation, grooming and prioritization of work to develop a native java application on Oracle DB to support email marketing workflow, survey processes, data extraction for billing, invoice processing, and reward point allocations, analysis for EMV chip and pin POS.

Provided data mapping for a conversion from Informix to Oracle DB.

Developed conceptual models along with project stakeholders, prior to modeling the logical structure using Embarcadero’s ER studio.

Documented source to target mapping for data lineage among impacted systems, along with data warehouse, database developer, and data governance experts.

Triaged new work requests and production incidents for internal corporate and franchisee facing portal applications, and third party property management systems.

Led analysis for integration project with another resort company using TimeShareWare to utilize proprietary Property Management System based on Online Travel Agency specification.

Reverse engineered existing Cognos reports using Framework Manager to understand and document technology specifications for the development team.

Developed Integration test strategies for end to end testing of data flow throughout various applications, writing and executing test cases, and working with team throughout time boxed sprints to meet commitments.

Prepared software releases working with both configuration management and test engineering to get working code deployed on schedule with minimal defects.

Maintained JAD folders wand info with project documentation, scrum artifacts, sprint demos, and retrospectives.

Acted as scrum master to maintain burn down charts, remove obstacles for the technical team, and document feedback from demos to track new requirements and defects.

Education:

Bachelor of Science: The Pennsylvania State University, University Park, Pennsylvania

(Multidisciplinary developmental Systems focus with NIMH funded research background in both clinical and cognitive psychology and systems thinking)

Schuneman, M. J., Shershen R. S., & Klaczynski, P.A. (April 2005). Children’s Use of Belief in Reasoning about Scientific Questions. Poster presented at Society for Research in Child Development Conference, Atlanta, GA.

Grosse Holtforth, M., Castonguay, L.G., et al. (in press). Insight in cognitive behavioral therapy. In L.G. Castonguay & C. E. Hill (Eds.), Insight in psychotherapy. Washington, DC: American Psychological Association.

[Research Contribution Acknowledged]

Certifications:

PMBOK 6th Edition PMP: The Project Management Institute (In Progress, 2026)

Agile Portfolio Management Course: Rally Software (June 2015)

Model N Revenue Management Advanced Development Kit Training:

HT201 Model N University (January 2019)

Tosca Test Automation Specialist for API: Tricentis Academy (June 2020)

Tosca Test Automation Specialist Level 2: Tricentis Academy (May 2020)

Tosca Test Automation Specialist Level 1: Tricentist Academy (May 2020)

SAFe: Scaled Agile Framework Agilist: Scaled Agile Academy, PMI Accredited Provider (August 2014)

Scrum Certified Product Owner: Platinum Edge, PMI Accredited Provider (November 2013)

Professional Conferences:

Red Hat Summit, (Global, Virtual, 2020)

Arizona Digital Government Summit (Phoenix, AZ, 2016)

RallyOn Software Conference (Phoenix, AZ, 2015)

RallyOn Software Conference (Washington, D.C., 2014)

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