Data Analytics & Customer Engagement Specialist

JUSTICE CISNEROS

El Paso, TX *****

915-***-**** ****************@*****.***

DATA ANALYTICS CUSTOMER ENGAGEMENT BUSINESS SUPPORT Data Analyst and Navy Veteran with a track record of 2+ years in data administration and customer support. Demonstrates strong ability to collect, analyze, and translate complex information into clear, actionable insights, supported by experience in intelligence analysis and academic business projects. Skilled in financial analysis, records management, and customer engagement, with a proven track record of improving data accuracy and supporting strategic decision-making through structured reporting and research. Brings a disciplined, process-driven approach and continuous improvement to entry-level roles in business operations, administrative support, and customer service.

● Data Entry Accuracy

● Administrative Support

● Customer Engagement

● Records Management

● Business Operations

● Finance & Accounting

● Strategic Communications

● Scheduling Planning

● Team Development

ACADEMIC EXPERIENCE

University of Texas at El Paso El Paso, TX Jan 2026 – Present Business Administration Candidate

• Applied business development principles across academic projects, conducting market research, competitive analysis, and customer segmentation to identify growth opportunities and support strategic planning initiatives

• Developed mock business plans and case studies, outlining revenue strategies, cost structures, and operational models, strengthening analytical and decision-making skills aligned with real-world business environments

• Analyzed financial data including budgeting, forecasting, and cost analysis, identifying opportunities to improve efficiency and support data-driven business recommendations

• Utilized Microsoft Excel and business software tools to track data, create reports, and support operational planning, improving accuracy and efficiency in project deliverables PROFESSIONAL EXPERIENCE

United States Navy El Paso, TX Jul 2025 – Oct 2025 Intel Specialist

• Utilized intelligence systems and databases to track and organize information, ensuring accuracy, security, and timely dissemination of critical data, ensuring full compliance with security protocols

• Conducted research and analysis on global events, geopolitical factors, and operational environments to support situational awareness and mission readiness

• Collected, analyzed, and interpreted multi-source intelligence data to identify patterns, trends, and potential threats, supporting operational planning and decision-making

• Produced intelligence reports and briefings, translating complex information into clear, actionable insights for leadership and mission stakeholders

EDUCATION CERTIFICATIONS

Bachelor of Arts in Business Administration University of Texas at El Paso In Progress Associate of Applied Science in Business Administration University of Texas at El Paso In Progress TECHNICAL COMPETENCIES

Software: Microsoft Office Suite 365

Operating Systems: Mac / Microsoft Windows

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