Dietary Aide Application: Lisha Klein Resume

LISHA KLEIN

Cincinnati, OH

Reliable • Customer-Focused • Team-Oriented

Available for early mornings

PROFESSIONAL SUMMARY

Friendly and dependable customer service professional with 10+ years of experience supporting customers, assisting teams, and maintaining organized, efficient work environments. Known for strong communication, reliability, and a positive attitude in fast-paced settings. Committed to delivering a welcoming experience while ensuring accuracy, cleanliness, and high-quality service.

CORE SKILLS

• Customer Service & Guest Experience

• Fast-Paced Environments

• Teamwork & Communication

• Cash Handling & Accuracy

• Attention to Detail & Order Accuracy

• Problem Solving

• Time Management & Reliability

• Cleanliness & Safety Awareness

PROFESSIONAL EXPERIENCE

Home Health Aide

Visiting Angels – West Chester, OH

March 2026 – Present

• Provide compassionate in-home care assisting with activities of daily living (ADLs) including bathing, dressing, grooming, and mobility

• Monitor client condition and report changes to the care team

• Prepare meals and assist with feeding according to dietary needs

• Maintain a clean and safe environment through light housekeeping

• Offer companionship and emotional support to improve quality of life

• Assist with medication reminders and daily routines

• Support transportation to appointments and errands

• Follow individualized care plans while ensuring client dignity and safety

Implementation Consultant II

LCS Rent Manager – Cincinnati, OH (Remote/Hybrid)

Nov 2024 – Mar 2026

• Assisted customers by resolving questions and concerns with clear, friendly communication

• Managed multiple requests while maintaining accuracy and service standards

• Maintained organized records and ensured timely follow-ups

Product Support Specialist II

LCS Rent Manager – Cincinnati, OH

Aug 2022 – Nov 2024

• Delivered high-volume customer support while maintaining strong satisfaction ratings

• Used active listening and patience to assist individuals with varying experience levels

Training Specialist

Papa Family OnDemand – Remote

May 2021 – Aug 2022

• Trained and supported new team members, building confidence and job readiness

• Promoted positive customer interactions and strong teamwork

Training Specialist / Support Supervisor

NSC Global LLC – Mason, OH

2014 – 2021

• Supported team operations and ensured daily tasks were completed efficiently

• Assisted with onboarding, scheduling, and team coordination

Operations Support

Atos (formerly Siemens IT Solutions) – Mason, OH

2009 – 2014

• Provided operational and administrative support to staff and leadership

• Maintained schedules and documentation in a fast-paced environment

SKILLS & TECHNOLOGY

Microsoft Office • Google Workspace • Zoom • Microsoft Teams • Data Entry • Scheduling Systems

ADDITIONAL STRENGTHS

Reliable • Positive Attitude • Team Player • Strong Work Ethic • Excellent Communication

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