Part-Time Customer Service Professional with Experience

AMBER L AYERS

**** ******* ****

Galivants Ferry, SC 29544

Phone: 843-***-****

**********@*****.***

Objective

After a debilitating health scare, I am returning to the workforce. My mind is sharp and my customer service skills are superior, even if my physicality may be limited. I look forward to starting my next career with your company. Education

08/1998 – 05/1999 Indiana University of Pennsylvania Elem Education Indiana, PA

01/2009 – 10/2009 Horry-Georgetown Technical College Human Services Conway, SC

01/2015 – Present Springfield College Human Services Charleston, SC

Employment History

Restitution and Collections Specialist

York County Clerk of Courts

01/2023-08/2023

York, PA

Provide excellent customer service; Enforce collection efforts with individuals within their ability to pay; process credit card, check, and cash transactions; maintain 7500 accounts, compliance with paying court costs, fines, and/or fees; Use multiple computer software for court fines, including generating state mandated cost sheets, payment plans, and enforcement procedures; present to the Judge and Court delinquent clients and their cases to determine ability to pay. Sales/Service Distribution Associate United States Postal Service 10/2017-3/2021 Myrtle Beach, SC

Performed a variety of sales and customer services at retail window such as maintaining sufficient inventory of and selling stamps, stamped paper, other retail products, passport acceptance and other retail services ; distributes incoming/outgoing mail and parcels; use a computerized system, accepting and delivering packages and accountable mail; Provides exceptional customer service support by greeting customers.

Assistant Rural Carrier United States Postal Service 01/2017-10/2017 Myrtle Beach, SC

Sort and organize packages up to 70 lbs for delivery; Use portable scanner to navigate and delivery packages; Work together with a team ensuring packages delivered in timely manner

Appraiser I Horry County Government

04/2014 – 04/2017 Conway, SC

Promoted. Appraise the taxable value on personal property; Provide customer service; Use office equipment regularly: scanner, fax machine, Microsoft Office/Excel/Outlook programs, copy machine; Reassess and complete discovery billing for personal property

Administrative Assistant Horry County Government

03/2013-4/2014 Conway, SC

Provide customer service; Assess and issue vehicle tax notices; Answer phone calls and direct to various departments; Use office equipment regularly-fax machine, scanner, Microsoft Office/Excel/Outlook programs, copier

Trainer MSE Branded Foods

07/2011 – 11/2012 Myrtle Beach, SC

Plan and prepare food for various day parts; Complete temperature logs for each day part; Cashier duties; maintaining a high volume of customer service Shift Leader Summerwood Corp/Taco Bell

10/2009 - 06/2011 York, PA

Supervise and coach team members in providing high quality food, superior customer service, and restaurant cleanliness; Prepare and complete bank deposits; complete cashier duties; and maintaining restaurant's daily budget Complete accurate inventory counts on a nightly basis

Assistant Teacher Community Progress Council

08/2005 - 08/2008 York, PA

Guided preschool children in learning to communicate with each other in a positive way, to increase language skills, and to solve problems; Provided early education for low-income families and encourage family support for their children's education; Composed lesson plans which consisted of creative and hands-on activities and experiments

Community Experiences

01/2013 – Present

Community Action Board member Freedom Readers Conway, SC Responsible for encouraging parent involvement; Generating and implementing fundraising initiatives for non-profit organization; Participating in community activities and promoting volunteerism; Communicating with parents 09/2013 – Present

Church Volunteer Langston Baptist Church Conway, SC Participating in church sponsored outreach ministries—i.e. Hope for Conway, The Gift, and the 1st Annual Women’s Conference

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