Multi-Skilled Administrative Professional
Resume:
E RINN M ELVIN
Winterville, NC *****
**********@*****.***
Authorized to work in the US for any employer
E XPERIENCE
M AY 2024- N OV 2025
C LIENT S ERVICES R EPRESENTATIVE, I NTELLICHOLICE H OME C ARE Job duties include caseload management, care coordination, staff scheduling, schedule building and maintenance, shift verification, uphold staff HR compliance, staff hiring process including recruitment, onboarding, and orientation, arrange family-staff meet & greet, track intermediate nurse status, arrange CPR classes, lead weekly team meetings, provide after- hours and on-call services, sustain member-company and member-staff relationships, provide compassionate family support, maintain communication and close working relationships with clinical supervisors & qualified professionals regarding patient care & staff updates, basic office duties including but not limited to answering phones, greeting and directing visitors, assisting staff, monthly calendar & ‘big board’ upkeep. J UNE 2022-M AY 2024
P ATIENT S ERVICES A DVISOR, P HYSICIANS E AST, P.A. Job duties include answering phones, patient scheduling, generating referrals, rescheduling patients upon the doctors’ absence, check- in, check- out, medical records maintenance, patient insurance verification, various billing duties including but not limited to taking payments, determining payment amounts, bill explanation, generating payment plans, and handling bad debt accounts, ensuring patient satisfaction during interaction with office staff. N OV 2016 – M AY 2022
A DMINISTRATIVE A SSISTANT, RI I NTERNATIONAL
Job duties include scheduling meetings, general program & office organization, new employee training & onboarding, collection & proofreading of staff payroll documentation, supplies inventory & ordering, supplies distribution, oversight of staff credentialing, management of incoming & outgoing referrals, medical records maintenance, completion of special projects by given deadlines, program member insurance verification, assignment & coordination of program members to staff, generate periodic reports, adhere to death reporting process,
F EB 2012 – S EPT 2016
R ECEPTIONIST, E ASTERN U ROLOGICAL A SSOCIATES
Job duties include answering phones, patient scheduling, taking referrals, rescheduling patients upon the doctors’ absence, check- in, check- out, medical records maintenance, medical record scanning during conversion to EHR, patient insurance verification, keeping log of deceased patients, filing returned mail, patient recalls, scheduling company lunches provided by pharmaceutical representatives, ensuring patient satisfaction during interaction with office staff.
J AN 2005- F EB 2010
B ANQUET S ERVER, H ILTON
Job duties include the set-up, service, and breakdown of banquet events. Event setup includes positioning tables, chairs, stages, linen, etc. Event service includes taking food orders, ensuring guest meals are satisfying and taking action in the event of problems, providing beverages, ensuring guests meet the minimum age requirement for alcoholic consumption, etc. Event breakdown includes fully cleaning the ballroom after the guests have exited and setting up the room for another event. Project management duties include event coordination and event set-up management.
E DUCATION
J AN 2021
B ACHELOR O F S CIENCE, H EALTHCARE A DMINISTRATION C OLUMBIA S OUTHERN U NIVERSITY
Magna Cume Laude
J AN 2012
A SSOCIATE I N A PPLIED S CIENCE, H EALTHCARE M ANAGEMENT P ITT C OMMUNITY C OLLEGE
J UNE 2006
H IGH S CHOOL D IPLOMA
D. H. C ONLEY H IGH S CHOOL
P ROFICIENCIES
● Microsoft Office, Outlook, Powerpoint, Excel
● Adobe Acrobat & Reader
● Microsoft Teams, Zoom, WebEx
● Google Workspace
● CPR & First Aid Certified
● Relias Learning Modules
● Talent LMS Platform
D ATABASES & S YSTEMS
● ADP Workforce Now
● Allscripts Practice Management System
● Docusign eSignature System
● Incedo Systems Management
● MISYS Electronic Charting System
● SRS Electronic Health Recording System
● Centricity Medical Data Warehouse
● NextGen EHR
● CubHub EHR
● Statewise EHR
● NPPES NPI Registry
● NC Tracks Database
● Provider Direct Database
● SocialServe Database
● AVATAR Database
● NCBON Database
● BambooHR Software
● Greenhouse & Hireology Hiring
Platforms
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