Certified Nail technician

•Used proper telephone ques, answered calls and caller questions, and transferred to proper extensions.

•Delivered accurate phone messages to patients with call-back numbers and basic information of the reason for calling.

•Handled cash and credit card payments with delicate accuracy.

•Signed for incoming deliveries and notified employees of packages.

•Displayed a pleasant and professional voice, positively representing our office.

•Used sign-in sheets and other check-in procedures to keep patients moving through the process of their appointments.

•Kept reception and common areas clean and tidy, removing trash and restocking material.

•Complied with privacy and confidentiality policies when communicating with callers and guests.

•Operated multi-line telephone system to answer incoming calls and accurately direct other callers to appropriate attendees.

•Checked visitors in and directed or escorted to appropriate departments and personnel.

•Followed scheduling guidelines to maximize efficiency when booking or rescheduling patients.

May 2024 -August 2025

Assistant manager

Quik Trip

•Before we were open to the public our duties consisted of mainly setting up supplies and shelving for the store and it’s merchandise. Set up new alignments per corporate planning.

•As night crew our expectations for store qualities were very high. Our shipments of merchandise had to be organized and stocked in a timely manner.

•Also ensuring the store does not fall behind in appearance or quality of service.

•Our customers being out top priority ensuring they’re experience was easy, satisfying and sanitary.

•Expectations were set from the beginning to ensure we all comply with Quik trip standards we follow a timed task lists that helped us stay on track of our duties.

•I was in charge of assigning these duties and assisting in the completion of said duties to detail and restock our store.

•Holding clerks accountable for poor performance and or not completing tasks in a timely manor.

•Handling large amounts of money and retail orders including tobacco and alcohol with safety and proper procedures in play.

•Assisting vendors in making of orders, counting or checking in orders from many trusted vendors.

•Answer any questions or concerns for our customers or clerk employees.

EDUCATION

June 2018 Associate In Arts (A.A.) not complete

Communication/broadcasting

El Paso Community College, El Paso, Texas

Milan Institute

Licensed manicurist program

Current -04/29/2026

SKILLS

•Daily Workflow Improvement

•Standard Operating Procedure

•Training new Team Members

•Crew Monitoring

•Staff Training

•Positive attitude for work efficiency

•Bilingual

•Money handling

•Multitasking abilities

•Ability to speak to a direct large groups of people

•Conflict Resolution

•Holding others and self accountable

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