Customer Service & Care Professional
Resume:
Diana Bell
Highly Motivated, Experienced & Dependable Individual Interested In Current
Employment Opportunity
Biloxi, MS 39531 +1-228-***-**** *********@*****.*** Professional Summary
I am a highly skilled, highly motivated, dependable, experienced, reliable, and mature individual who values representing a company that has a reputation of being the best of the best in its class. As a result, I will work hard each and every day to not only meet, but to exceed, my employer's and their client's/customer's expectations. I will wholeheartedly commit daily to work hard utilizing my experienced skillsets and abilities to ensure accurate, total and complete customer/client service satisfaction. I will work hard to ensure the success of your company. I look forward to meeting with you soon!
Thank you.
Diana Bell
*********@*****.***
Work Experience
Remote Answering Service Operator
Tri Star LLC Newport News, VA
April 2024 to Present
Remote answering operator providing excellent customer service to a large variety of businesses requiring professional answering services including hospitals, medical practices, mental health and community service board agencies, veterinarian practices, heating and air conditioning businesses, plumbing companies, refrigeration companies, real estate agencies, housing authorities, public utility agencies, towing companies, vehicle repair companies, and more. PCA Personal Care Assistant
Self Employed Long Beach, MS
February 2021 to February 2024
I have previously worked as a self-employed personal care provider for a small number of senior citizens in my local area. I assisted them with cooking meals, house cleaning, scheduling medical appointments as needed, assisting with picking up grocery store needs, laundry, and also providing care for their pets. Survey Interviewer
GDCC West, LLC Reno, NV
March 2022 to August 2022
I worked remotely for GDCC, a worldwide data collection company, temporarily as a survey taker. Responsibilities included to professionally and accurately collect survey information from willing participants who were randomly selected by outbound cold calling.
Call Center Customer Service Representative
Sitel Corporation / Intuit TurboTax Diamondhead, MS February 2022 to May 2022
Inbound Technical Support and Online Chat Support Agent My employment with Sitel Corporation was seasonal and temporary working remotely from home as a highly trained technical inbound call support agent and online technical support chat agent for the Intuit TurboTax team. Duties included providing excellent quality customer service, assisting customers with the most accurate and fast resolutions for technical issues and difficulties with their Turbo Tax software. Hotel Front Desk Clerk / Night Auditor
Diamondhead Inn and Suites Diamondhead, MS
February 2020 to June 2020
I was employed as a front desk clerk/night auditor for Diamondhead Inn and Suites. I very much enjoyed the hospitality portion of the hotel business. I checked guests in and out of rooms, handled online bookings from Expedia, Priceline, etc. I performed nightly auditing reports of the hotel's daily revenue. I also promoted our hotel through social media platform marketing by creating advertisement posts.
Local News Writer and Editor
Mageenews.com Magee, MS
November 2013 to July 2014
News writer and editor, photographer, advertisement recruiter, videographer, online advertisement creator, and general office assistant for Mrs. Sue Dickey-Honea, owner and creator of the trademarked and registered company website, Mageenews.com.
Cashier
Piggly Wiggly Taylorsville, MS
January 2013 to November 2013
Cashier for Piggly Wiggly grocery store in Taylorsville, MS, under Manager Mark Johnson. Medical Transcriptionist
Forrest General Hospital Hattiesburg, MS
July 2005 to October 2009
Medical transcriptionist for Forrest General Hospital in Hattiesburg MS under Supervisor Paula Long. Office Manager
Hub City Heating and Air LLC Hattiesburg, MS
March 2004 to June 2005
Payroll, monthly bank reconciliations, accounts payable, accounts receivable, dispatching service crews to job locations, processing customer financing paperwork, telephone sales, supervising the telemarketing department, filing and other clerical duties for Mr. William Bragg, owner of Hub City Heating and Air LLC in Hattiesburg MS. Veterinary Receptionist & Assistant
Williams Animal Clinic Magee, MS
February 2003 to March 2004
Greeted and assisted clients and their pets with signing in, scheduled appointments, assisted with surgical procedures including setting up and cleaning/sterilizing surgical instruments and surgical tables, fed and walked the overnight boarding animals, cleaned soiled cages, performed grooming, bathing and nail clipping as needed, and assisted with administration of medications, vaccinations, and preventative medications. Realtor Assistant
Adams Homes, LLC Ocean Springs, MS
March 2002 to January 2003
Assisted realtors from Adams Homes based in Ocean Springs, MS, as a fill-in on their days off. I would show potential clients the available homes for sale in various subdivisions and floor plans to clients interested in new home construction. I also assisted the realtors during closing procedures as needed. Office Manager
Roy Bingo Supplies Hattiesburg, MS
April 2000 to March 2002
Office manager for state licensed gaming supply company based out of Slidell, LA. Duties included taking client orders over the phone, going on trips throughout the state to recruit new clients and to meet with current clients, marketing and selling bingo and gaming supplies, consistently checking in with clients for new orders, following up on shipped orders, maintaining accurate inventory, accounts payable, accounts receivable, and assisting the owners of the company with clerical duties as needed.
Education
Science and Accounting (Completed one year of college academic courses) Copiah-Lincoln Community College and Pearl River Community College Poplarville, MS August 2013 to December 2013
Attended Pearl River Community College from August 1996 to December 1996, completed one semester of general academics with emphasis in Science. Returned to college in August of 2013 until December 2013 at Copiah-Lincoln Community College in Mendenhall MS with emphasis in Accounting Technology. Diploma (High School Graduate with Academic Honors) Lumberton High School Lumberton, MS
August 1995 to May 1996
Graduated with the 7th highest GPA in my class.
Skills
Phone etiquette Multi-line phone systems Inventory Typing Difficult call handling Cash handling Hotel experience accounting Confidential information handling Problem-solving Medical Terminology Call center English Hospitality Quickbooks Microsoft Office Communication skills Hospital experience Telemarketing Accounts receivable Accounts Payable Personal Assistant Experience Sales Experience Computer Skills Office management Transcription Customer service Night Audit Restaurant experience Attention to detail HIPAA Organizational skills Payroll Medical Receptionist Market research surveys Animal Care Languages
English
Certifications and Licenses
Microsoft Office Specialist Certification 2013
October 2013 to Present
MOS certification received from Copiah-Lincoln Community College after course completion in 2013. Certification studies including Microsoft Word, Excel, PowerPoint, and Outlook. Driver's License
Valid class R drivers license
Additional Information
Authorized to work in the US for any employer
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