Document Management & Records Specialist

Denise D Alexander

**** ******* **., *******, ***** 77521 US *713-***-***** ********@*****.*** Professional Summary

Sharp, enthusiastic, multitasked individuals eager to contribute to team success through hard work, diligence, and excellent organization skills. Looking for an opportunity to aid the team in moving forward with any task.

Skills

Document control Data Entry Critical Thinking Skills Dependable Teamwork and Collaboration Self Motivated Clerical Support Customer Service People Skills Communication Skills Computer Proficiency Education

Computer Aided Drafting and Design – TPI – Certificate Lee College – Baytown, Texas

Business Administration – Certificate

Lee College – Baytown, Texas

Work History

Document Management Administrator (DMA) – June 2022 to August 2025 Kelly Services, Deer Park, Tx

• Maintain the electronic file shares and the department libraries within the retention guidelines per the company’s guidelines.

o Coordinate documents slotting and movement for created or modified documentation.

o Work with the ODMS Element / Section Owners to keep documents and records for each section.

o I actively owned the file share and library. Participate in periodic audits. Responsible for gaps in audit findings and completed gap closure.

• Own the Element Focal Point role for Document and Records Management: o Perform gap analysis, close gaps from self-assessment; and work with department ODMS Coordinator to ensure conformance to requirements were met.

o Provide Document and Records Management input into the department Management System, reviewed, as needed.

o Monitored the physical libraries and drop boxes weekly. o Communicated reviews and overdue monthly with department personnel and leaders.

o Provided training and coaching on the DMS (Document Management System).

Document Control/Safety Clerk – January 2011 to August 2020 SNC-Lavalin – Baytown, TX

• Performed the check-in process and electronic distribution of drawing files.

• Tracked r4emoved files to recapture records withing reasonable time.

• Effectively respond to customer requests via phone and email as well as answer questions and inquiries.

• Copied, logged, and scanned supporting documents before filing in client’s file.

• Collaborate with employees from various departments and levels of management to reach an agreement on procedural documentation.

• Found flaws in the process and suggested or implemented changes.

• Doble-checked the data’s accuracy and integrity.

• Upheld exceptional and quality standards with revisions and changes.

• Used different software (OmniSource, Lenel and EDIS) to perform tasks.

• Managed client correspondence and kept track of records to keep the office running efficiently.

• Distributed administrative tasks strategically among the Safety Department and provided guidance assist them.

Receptionist/Badge Clerk – January 2004 to January 2011 Kelly Services, Baytown Tx

• Greeting all customers with a friendly, professional greeting, answering questions, gathering information about the nature of their visit, directed them to proper locations.

• Managed multi-line telephone system.

• Route incoming calls

• Issued badges and access to the building.

• Maintained confidential information manually and electronically.

• Provided exceptional customer service.

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