Operations Leader with 10+ Years Experience

SAMROON MICHAEL GILL

717-***-**** ********************@*****.***

PROFESSIONAL SUMMARY

Results-driven professional with 10+ years of experience in business operations and customer relations. Strong leadership, problem-solving, and time management skills with the ability to multitask effectively in high-pressure environments. Proven track record in operational efficiency, customer satisfaction, and team collaboration. Adept at training, mentoring, and implementing process improvements to drive performance.

CORE COMPETENCIES

Leadership & Team Management

Business Development & Operations

Inventory & Vendor Management

Customer Service Excellence

Process Improvement

Analytical & Problem-Solving Skills

Microsoft Office Suite, SQL Server, Adobe Photoshop, Filmora

Fluent in Hindi Urdu & Punjabi Languages

PROFESSIONAL EXPERIENCE

FedEx Express, Lancaster, PA

FedEx Courier Oct 2021 - Present

Load/unload deliveries ensuring safety and compliance with FedEx standards.

Conduct pre- and post-route vehicle inspections.

Operate company vehicles and equipment efficiently.

Build strong customer relationships through prompt, courteous service.

Meet productivity targets and resolve customer complaints.

Lowe's, West Lancaster, PA / West York, PA

Merchandising Service Associate Jul 2020 - Sep 2021

Managed store visual displays, product placement, and vendor interactions.

Handled pricing, inventory audits, and damaged product processing.

Interim Department Supervisor – Curbside Pick-up & Online Orders May 2020 - Jul 2020

Supervised online and curbside orders, ensuring timely fulfillment.

Managed team schedules, workflow, and process improvements.

Trained and mentored associates to enhance productivity.

Customer Service Associate – Tools & Hardware Sep 2018 - May 2020

Provided product knowledge and customer service across multiple departments.

Assisted with inventory management, merchandising, and team collaboration.

City Council Member, Bahawalpur, Pakistan 2015 - 2018

Served as a liaison between the city and the public, implementing community initiatives.

Approved budgets, policies, and city development projects.

Established schools, vocational centers, healthcare facilities, and water purification plants.

Sohni Dharti Media Group, Pakistan

Sales Manager Sep 2012 - Jul 2017

Managed sales team performance, training, and goal setting.

Developed marketing strategies to increase revenue.

Rebecca’s Photo Studio, Pakistan

Business Owner Oct 2004 - Aug 2017

Developed business plans, financial strategies, and operational processes.

Conducted market analysis and implemented growth strategies.

Telecommunication Industry, Pakistan

Business Development Officer Jun 2007 - Dec 2010

Identified growth opportunities and implemented marketing initiatives.

Reduced operating costs through process optimization.

Team Leader Aug 2003 - Jun 2007

Led sales teams, trained employees, and exceeded sales goals.

EDUCATION & CERTIFICATIONS

Business Management Diploma Pakistan 2009 - 2010

Computer Software Diploma Pakistan 2008 - 2009

Computer Hardware Diploma Pakistan 2008 - 2009

Fashion Photography Diploma National College of Arts, Pakistan 2004

TECHNICAL SKILLS & CERTIFICATIONS

Microsoft SQL Server, Windows OS, Mac OS

Forklift Operator, Expertise in tools and merchandising.

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