Business System Analyst / Power BI Specialist

ROSETTE KAS

***.**@*******.***

PROFESSIONAL SUMMARY

Dedicated and results-driven Business System Analyst/Power BI Developer with a proven history of optimizing organizational effectiveness and enhancing operational efficiency. Adept at collaborating with diverse industry organizations and leveraging critical thinking and research to drive innovation. Seeking the opportunity to utilize my expertise in Agile methodologies, change management, and strategic planning.

PROFESSIONAL CERTIFICATION AND DEVELOPMENT TRAINING

Power BI developer => (2021-2025)

Project Management Basics - AFI (2022)

Business Process Analysis – Global Knowledge (2022)

Effective Facilitation for System Analysts – Global Knowledge (2022)

Requirements Development, Documentation and Management – Global Knowledge (2021)

Use Case Modeling – Global Knowledge (2021)

Power BI- Data models with Dax and Power Query-2 Years

Business Analysis Professional (CBAP®) Certification training – (2021)

Microsoft Dynamics (Finance & Operations/Business Central)

Network Engineering (2020-2021)

Testing & UAT and impact analysis for AML solutions (5 Years) EXPERIENCE

Senior System Analyst/Sap Consultant/Power BI

ST. Mary’s – Toronto

Project Upgrade of C4C- Point of sale Cloud Application to enable field workers to conduct sales and manage customer interactions using a mobile app, ensuring work efficiency from any location while maintaining security based on company standards.

Ensure backups adhere to the data retention requirements.

Provide proper data management protection based on data classification levels.

Provide reporting and scorecards to executive management outlining the status of all systems and applications (availability, support status, patching levels, version status etc.).

Assist in the development of IT policies and procedures.

Lead IT audits. Work with auditors to get an outside view of the environment and implement remediation steps as required.

ROSETTE KAS

Carlisle ***.**@*******.***

Senior System Analyst/Reporting & Power BI Lead March 2022–Dec 2024 Arbor Memorial Inc.

Project 1: The Business Transformation Project to transform data management, modernize technology, and increase agility to enhance stakeholder relevance, improve staff experience, and deliver improved services, ensuring the Office's ongoing relevance.

Led and executed comprehensive system testing, integration testing, and unit testing to validate the reliability and performance of the integrated systems, resulting in a smooth transition and minimal disruptions.

Collaborated with project teams to integrate change management activities into the overall project plan, aligning change and project objectives and facilitating successful transitions with minimal resistance.

Team oriented individual with effective communication skills, who is comfortable engaging with diverse groups within the organization (including non-technical audiences).

Documented dashboard logic, data reporting sources, and processes to support transparency.

Facilitated discussions and planned requirements, ensuring accurate capturing of business needs and expectations.

Managed user acceptance testing and reported results, leading to a 15% increase in software quality and user satisfaction.

Analyzed options and prioritized solutions, optimizing resource allocation and project outcomes.

Willingness to learn modern technologies, including RPA, with a strong inclination to improve processes and not settle for ‘status quo’ to generate efficiencies and improve capabilities.

Conducted needs analysis to identify the scope and impact of change initiatives, leading to targeted strategies, optimal resource allocation, and a 90% increase in employee engagement during change adoption.

Prepared reports and briefings for senior executives on change management progress, providing transparent updates, actionable insights, and strategic recommendations to enable informed decision-making and drive successful change initiatives.

Led the development and support of Power BI dashboards and reporting solutions.

Designed and implemented advanced visualization tools, dashboards, and Proof of Concepts

(POCs) leveraging modern data streams such as Event Hubs, Kafka, Databricks, and Azure Synapse Analytics.

Utilized Power BI and Tableau to create impactful and intuitive data visualizations.

Defined and gathered business requirements to develop web-based reports and dashboards that enhanced decision-making.

Ensured seamless data integration between Power BI and backend data sources.

Oversaw multiple projects, ensuring proper documentation and testing throughout the Software Development Life Cycle (SDLC).

Monitored and reported on key performance indicators (KPIs) related to post-sales activities with guidance from senior team members.

Helped maintain documentation for post-sales processes and systems.

Provided support and training to staff on post-sales systems and workflows as needed.

Contributed to the development and implementation of new post-sales initiatives and projects.

Assisted in conducting regular checks and audits of post-sales systems to ensure compliance with policies.

Troubleshooted and helped resolve basic issues related to post-sales systems and processes with oversight.

ROSETTE KAS

Carlisle ***.**@*******.***

Worked with 3rd party service providers to ensure system uptime, performance and stability.

Followed vendor management guidelines for key partners.

Knowledgeable in the IFRS 9 accounting standard and enterprise risk management

An extensive experience in business, with in Credit Risk or Finance in a quarter end reporting role with solid understanding of IFRS9 provisions methodologies.

Hands-on on Excel, Access and understanding of SQL/SAS and other data warehouse technologies.

Project 2: The Auditing of the BDM initiative to modernize Employment Insurance, the Canadian Pension Plan, and OAS systems.

Project 4: The Audit Working Paper Project to implement CaseWare software to enhance the work of OAG auditors.

Developed and implemented Change Management Practice, establishing methodology, framework, and approaches, resulting in streamlined change processes, and increased organizational readiness.

Applied structured change management approach for business transformation initiative, achieving 95% stakeholder buy-in and minimizing resistance.

Maintained and enhanced change practice tools and templates, improving change management efficiency by 20% and ensuring consistent application of best practices.

Monitored capital projects to ensure financial accountability through analysis and approval of project charters, project budgets and contract administration

Planed and developed Child Care Centres, adhering to Provincial legislation, building codes and best practices.

Assisted in developing uniform divisional standards and procedures for the successful execution of capital projects within the framework and in overall compliance standards.

Initiated development through joint venture partnership with various departments.

Prepared RFP for feasibility studies/reports and for hiring of architectural team and attends meetings and prepares all written documentation regarding outcome.

Ensured compliance with contractual agreements and legislative requirements through negotiations and imposition of sanctions as required.

Conducted needs analysis to identify scope and impact of change initiatives, resulting in targeted strategies and optimal resource allocation.

Developed actionable change management strategies and plans, including communication, stakeholder assessment, coaching, training, and resistance management, leading to successful change adoption with a 90% increase in employee engagement.

Collaborated with project teams to integrate change management activities into overall project plan, ensuring alignment of change and project objectives and delivering seamless transitions.

Led development of change and stakeholder engagement plans, leveraging innovative communication models like infographics, resulting in 80% stakeholder satisfaction and increased support.

Identified and addressed potential risks, resistance, and readiness assessments, mitigating project delays, and achieving smooth transitions.

ROSETTE KAS

Carlisle ***.**@*******.***

Prepared reports and briefed senior executives on change management progress, providing transparent updates, actionable insights, and strategic recommendations, enabling informed decision-making, and driving successful change initiatives.

Conducted rigorous asset-to-documentation comparisons, ensuring accuracy and compliance.

Compiled and presented recommendations to senior leadership based on comprehensive analysis.

Forensically examined reports and records, identifying anomalies with 100% accuracy.

Conducted audits of vital business operations, producing detailed and accurate working papers.

Aligned business requirements with system specifications, ensuring accuracy and user satisfaction.

Optimized processes through streamlined solution definition, enhancing efficiency within project scope.

Facilitated effective communication between business and system areas, promoting collaboration.

Provided comprehensive documentation, including plans, dashboards, and reports for informed decision-making.

Implemented end-to-end performance management process, aligning business needs with organizational objectives.

Power Bi Developer Dec 2019-Oct 2021

Buck Global

Project 1: The Golder Application Migration Project moved the Golder App to WSP domain. Project 2: The Onsite Support Project provided seamless Onsite Support for clients' technical needs.

Documented process flows and workflows for projects, improving process visibility and reducing redundancies by 20%.

Communicated with stakeholders and subject matter experts, fostering strong partnerships and collaboration.

Collaborated with business stakeholders to gather reporting requirements and define KPIs.

Extracted and transformed data from EDWs (via Azure Data Lake or similar platforms) and Microsoft Dynamics 365 into usable datasets.

Designed, built, and maintained high-impact Power BI dashboards and reports that convey insights clearly to a wide audience, including non-technical users.

Ensured visualizations adhere to best practices in usability, accessibility, and performance.

Wrote complex DAX formulas and use Power Query (M) to shape and clean data as needed.

Proactively recommended new visualizations, metrics, for improvements based on business goals and user feedback.

Provided acceptance testing and verification to help verify complex technical/business solutions for the assigned tasks. To share the results with users for confirmation and sign-off to proceed with implementation to release the solution in production environment. Performed operational support after hours implementation from time-to-time to support late hours and operational processes.

Implemented and maintained all technology services including virtualization, SANs, servers, network (WAN/LAN), email, client end points, printers, applications and all associated security to protect the environment.

ROSETTE KAS

Carlisle ***.**@*******.***

Senior System Analyst June 2018- Dec 2019

Toronto Pearson Airport

Project 1: The Salesforce Self-Serve Portal project successfully drove cloud adoption success and cloud-enabled transformation.

Project 2: The Visitor Transformation Project used digital and data-driven methods to modernize the screening of visitors to Canada.

Project 3: The Passport Modernization Initiative automated the processing of passport applications, while simultaneously enhancing service standards and client satisfaction. Project 4: The OCR/ICR project digitized and captured IRCC application data for streamlined analysis and integration with automation and machine learning.

Analyzed and validated business requirements, reducing rework and change requests by 15%.

Developed user stories and performed functional testing, resulting in a 20% improvement in system reliability and usability.

Reviewed and approved QA test results, ensuring adherence to quality standards and specifications.

Functioned as the Product Owner and approved product configuration, maintaining alignment with business objectives.

Conducted research and defined system actions, enhancing policy compliance and operational efficiency by 10%.

Documented process flows for current / proposed processed, workflows, and data flows.

Communicated with program managers, subject matter experts, end users and Directors

Helped in streamline the definition of the solution within scope of other projects.

Acted as liaison between business and system areas.

Analyzed and validated business requirements, minimizing scope creep and ensuring project focus.

Documented process flows and communicates with stakeholders, fostering transparency and shared understanding.

Analyzed staff pay data and perform statistical activities to ensure optimal staff pay processes are adhered to and provide recommendations to Director, staff Admin and staff Pay teams as required.

Supported technical peers in the team and collaborated with business partners, data engineers and cross functional IT teams to deliver complex, creative, cost-effective, and robust operationally to stabilize data solutions. This involves creating complex queries against big data to ensure accessibility for analytics and reporting by data teams, as well as overseeing reporting solutions using Tableau or other industry-standard BI tools. System Analyst Jan 2018-Jul 2018

Peel Region- Brampton

The Project: Jordan’s Principal Initiative provided a system solution (central data repository) that enables multiple users to directly enter, manage, and access Jordan's Principal information with ease.

Achieved 100% accuracy in reviewing client requirements and conducting impact analysis.

Implemented a new engagement strategy resulting in a 20% increase in client engagement.

Produced internal reports with consistent formats, meeting the needs of different target audiences.

ROSETTE KAS

Carlisle ***.**@*******.***

Maintained high client satisfaction by promptly responding to inquiries and providing timely project updates.

Identified and prioritized client business requirements, aligning them with desired outcomes.

Built strong relationships with stakeholders, resulting in a 95% consensus on project objectives.

Successfully managed stakeholder expectations, meeting, or exceeding project communication targets.

Improved client adoption and usage by implementing change management strategies, resulting in a 30% reduction in anticipated resistance.

Conducted thorough impact analyses and readiness assessments, ensuring effective change implementation and stakeholder engagement.

SKILLS and PROFICIENCIES

Business Needs

Assessment

Requirement

Development,

Documentation and

Management

Use Case Modeling

Vendor Management

Integration

Application Migration

Business Process

Improvement

Project Management

Critical Thinking

System Thinking

Leadership

Risk Management

Facilitation

Strategic and Corporate

Planning

Agile and Waterfall

Methodology

Design Thinking

Complex Problem-

Solving

Data Analysis

Data Visualization

Data Management

Stakeholder

Engagement

Performance Audit

Change Management

Leadership

Change Management

methodologies, tools,

processes, and

approaches

Research and

Analysis

Experienced with

development

methodologies such

as Agile, Waterfall,

Iterative and Rapid

Application

Development (RAD)

Strategy Development

Digital and Business

Transformation

Organizational Skills

User Acceptance

Testing

Time Management

Management

Consulting

Efficiency

Improvement

Organizational

Development

Team Collaboration

Task Prioritization

Cross-Functional

Coordination

Regulatory

Compliance

Quality Assurance

Communication Skills

Verbal, Written and

Presentation Skills

TOOL AND SOFTWARE

ROSETTE KAS

Carlisle ***.**@*******.***

SharePoint

Microsoft Azure

DevOps

MS Project

Cognos Power BI

Microsoft Office 365

Microsoft Dynamics

365

Salesforce

OneDrive

Assist Now

Panel Service

Now Studio

Microsoft Teams

Skype

Google Suite (such as

Google docs, sheets,

Slides, Google Data

Studio and Hangouts)

Jot Form

Global Case

Management System

(GCMS)

Management Artificial

Intelligence

(AI)Generative AINow

Microsoft Whiteboard

SnagIt

Balsamiq Teammate

CaseWare Working

Paper

Jira

Middle Tier Systems

Power BI

Windows Server

Governance,

Risk,

Compliance Risk

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