Entry-Level Client Support Candidate Resume

Edward M. Gowens

205-***-****

********@***.***

Columbiana, AL 35051

Summary

Detail-oriented Operations Manager with 15+ years of experience in supply chain management and inventory control. Expertise in utilizing SAP WMS and CRM software to optimize operations and enhance efficiencies. Proven track record in B2B sales environment, driving successful replenishment strategies and improving overall inventory management processes. Committed to leveraging extensive operational knowledge contributing to organizational success in both retail/wholesale settings.

Work Experience:

OPERATIONS MANAGER

AIRBENDER HVAC • Alabaster, AL

March 2020 to January 2026

•Oversaw all aspects of daily operations, including staff management, customer service, and financial performance.

•Developed and implemented strategic plans to drive business growth and increase profitability.

•Implemented cost-saving measures in truck stock inventory that resulted in a 15 percent annual reduction in operational expenses.

Operations Manager

Beacon Roofing & Building Products • Birmingham, AL

July 2005 to March 2017

•Managed vendor relations, negotiating favorable terms resulting in cost savings of $10k per fiscal quarter.

•Conducted regular performance reviews with team members, providing feedback on areas of improvement while recognizing achievements.

•Optimized warehouse layout, improved pick efficiency, while reducing order fill errors by 15 percent.

•Managed inventory levels ensuring optimal in-stock positions while minimizing carrying costs with in time replenishment.

•Coordinated logistics, including transportation planning, cost, warehousing and order fulfillment.

•Maintained good relationships with key company stakeholders ensuring favorable operations.

Operations/Replenishment Manager

Office Max Distribution • McCalla, Al.

June 2000 to July 2005

•Directed - Order Fulfillment and Replenishment Departments in an automated distributionCenter, utilizing 5 Supervisor Leads and 250 fulltime Office Max employees.

•Distributed to 624 Office Max stores with in the Southeastern United States.

•Assisted Industrial Engineers implement production standards through time studies to Incentivize employees. Results, cost per case reduced over one dollar per case in cost savings.

Proficient in: Microsoft Office, PowerPoint, Excel Spreadsheet, SAP, IBM Mincron, FieldPluse, Quickbooks.

References upon request

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