Customer-Ffocused Retail Professional with Leadership Potential
Resume:
Solana Jimenez
Portland, OR *****
United States
***********@*****.***
Skills
Customer-focused and adaptable, strong interpersonal and communication skills, skilled in conflict resolution and de-escalation, detailed oriented and efficient under pressure, enthusiastic learner with a passion for craft and community.
Experience
September 2024 - December 2025
New seasons, Portland - cashier
● Resolving customer complaints and de-escalated with empathy and patience, maintaining a calm, professional demeanor.
● Maintained up-to-date knowledge of promotions and PLU codes for fast, accurate checkout and a smooth customer experience.
● Welcomed each customer warmly, creating a friendly, community driven shopping experience. September 2022- December 2023
Miller paint, Portland - sales associate
● Accurately processed and fulfilled customers orders both in-store and over the phone, ensuring precise service and a seamless experience.
● Expertly mixed color formulas to achieve perfect matches, maintaining consistency and customer satisfaction.
● Shared responsibility for opening and closing procedures, including store setup, securing registers and reconciling tills.
● Delivered excellent customer service by assessing client needs and recommending tailored solutions to drive satisfaction and repeat business. February 2022- July 2022
Natural Grocers, Gresham - head cashier
● Maintained organized front end operations, ensuring registers, supplies and checkout areas were fully stocked and ready for each shift.
● Accurately verified and prepared cash drawers at the start and end of shifts, minting strict attention to detail and financial accuracy.
● Trained, coached and led a small team, reinforcing standards for professionalism, confidentiality and exceptional customer service.
Education
August 2015 - June 2019
2
Rancho Bernardo highschool - diploma
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