Quality Administrator, security, cashier

MICHELE WILKINS

**********@*******.***

765-***-**** Davenport, FL

PROFESSIONAL SUMMARY

Dedicated security and customer service professional with 10+ years of event security experience and extensive background in guest safety, access control, and asset protection. Proven ability to maintain secure environments, screen guests and belongings, verify credentials, and protect artists, guests, and staff during high-volume events. Strong in incident awareness, conflict resolution, and emergency response support. Skilled communicator with a strong commitment to safety, professionalism, and exceptional guest experiences.

CORE SKILLS

• Event Security

• Access Control

• Bag Screening & Inspection

• Credential Verification

• Crowd Management

• Guest & Artist Safety

• Incident Reporting

• Conflict Resolution

• Emergency Response Support

• Asset Protection

• Radio Communication

• Customer Service Excellence

PROFESSIONAL EXPERIENCE

Event Security Staff

Live Nation Entertainment

Noblesville, IN [Approx. 2016 – Present]

●Provided security support for live entertainment events, ensuring the safety of artists, guests, and staff.

●Conducted bag searches and screening procedures to identify prohibited items and maintain venue safety.

●Scanned tickets and verified guest entry authorization for event access.

●Checked and verified credentials for individuals entering restricted and secured backstage or artist-only areas.

●Monitored crowds and responded to safety concerns or suspicious behavior.

●Assisted in maintaining orderly operations during high-attendance events and emergency situations.

●Worked collaboratively with venue staff and event management to support safe event execution.

Customer Service / Operations Professional

Menards — Anderson, IN

November 2021 – January 2026

●Delivered excellent customer service in a fast-paced retail environment while maintaining awareness of safety and operational concerns.

●Monitored store activity and identified potential issues, escalating concerns to management when necessary.

●Handled cash transactions accurately while safeguarding company assets.

●Assisted with resolving customer concerns and de-escalating difficult situations.

●Maintained compliance with company procedures and operational standards.

Training & Development Support

Ascendium Education Group — Madison, WI

July 1995 – April 2026

●Assisted in training team members on company policies, procedures, and operational expectations.

●Monitored performance and maintained quality assurance standards.

●Supported documentation and compliance efforts.

●Helped maintain organized and efficient workplace operations.

EDUCATION

Bachelor of Science

Ball State University — Muncie, IN

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