Customer Service
Resume:
Ineka
Walker
************@*****.***
**** ******* ****, *********, **, 21206
Summary
Forward-thinking Operations Specialist
whom utilizes many years of expertise
to provide stellar customer service.
Critical thinker cultivates rapport with
individuals to optimize project goals
and output, resolve complex problems,
and deliver innovative improvement
strategies.
Skills
Operations coordination
Product knowledge
Report preparation
Accounts receivable
Accounts Payable
Invoice processing
Bank Reconciliation
General Ledger Accounting
General Ledger Reconciliation
Payroll
ACH
Data entry
Data collection
Data sorting
Spreadsheet filtering
Spreadsheet formulas
Scanning
Filing
Mail processing
Records management
Correspondence management
Client invoicing
Customer inquiry handling
Customer complaint resolution
Customer communication
Retail administration
Retail sales
Experience
Post Office Credit Union of Maryland, Inc
Operations Specialist Baltimore, MD 10/2018 to
3/18/2026
Monitored and maintained fraud activity for ACH, cash, monetary instruments, share drafts, account-to-account external transfers, wires, and debit card transactions to safeguard member assets.
Processed Automated Clearing House (ACH) postings and balanced transactions to ensure accuracy.
Process Share Draft files for Member Accounts and the credit union's Corporate Checks.
Process and maintain Stop Payments for ACH and Share Drafts.
Balance the credit union's Debit Card and ATM General Ledgers.
Managed member account closures, ensuring compliance with recordkeeping standards and minimizing discrepancies.
Processed new member account applications at the credit union.
Orders the credit unions FED Cash orders.
Pays the credit union bills.
Orders and organizes credit union supplies.
Mails notices to Account Holders pertaining to Negative Balance, Non- Sufficient Funds and Overdrafting.
Nashville General Hospital Credit Union
Member Services Representative Nashville, TN 08/2016 to 10/2018
Provided exceptional customer service to members, addressing inquiries and resolving issues in a timely and professional manner.
Assisted members with account management tasks, ensuring accurate updates and seamless transitions for account openings and closures.
Promoted membership programs and services, enhancing member engagement and satisfaction through tailored recommendations.
Resolved escalated member complaints by actively listening
Order assistance
Office Management
Office supply coordination
Technical skills
Microsoft Office
Monday.com
Microsoft Teams
Zendesk
Zoom
Multi-line phone systems
Typing
Phone answering
Phone etiquette
Computer operation
Computer literacy
Attention to detail
Organizational skills
Leadership
Decision making
Research
Presentation preparation
Interpersonal communication
Computer operation
Appointment scheduling
Microsoft Office
Office equipment routine
maintenance
Confidential information handling
Customer service
Client relationship management
Accounts Payable
Office Management
Mail processing
Filing
Accounting
Education
High school diploma
John Overton Comprehensive High
School
Nashville, TN,
05/2003
Certifications
Driver's License
and providing effective solutions that restored member confidence.
Participated in training sessions to stay up-to-date on company policies, procedures, and industry regulations.
Performed administrative tasks including data entry, filing documents, and preparing reports.
Maintained confidentiality of sensitive member information according to established privacy guidelines.
Served as a liaison between different departments within the organization regarding member-related issues.
Nashville General Hospital Credit Union is now part of Cornerstone Financial Credit Union.
The Home Depot
Cashier Bowling Green, KY 11/2015 to 06/2016
Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns.
Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments.
Balanced cash drawer consistently, promptly reconciling discrepancies to ensure accuracy.
Trained new cashiers on transaction handling and customer issue resolution, enhancing team effectiveness.
Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs.
Processed exchanges and refunds per company policy, maintaining excellent service for dissatisfied customers.
Maintained cleanliness and organization of the checkout area, including proper bagging of items and restocking supplies. Walmart
Customer Service Supervisor (CSS) Bowling Green, KY 11/2007 to 01/2015
Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed.
Resolved customer complaints or issues promptly and effectively, maintaining high levels of customer satisfaction.
Processed exchanges or refunds according to company policies, ensuring excellent service to dissatisfied customers.
Monitored cashier performance through regular evaluations, providing targeted feedback and coaching to enhance service quality.
Mentored junior cashiers on best practices for delivering exceptional customer service.
Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues.
Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments.
Managed daily cash reconciliation process, ensuring accuracy and compliance with company policies.
Investigated and resolved discrepancies in cash register balances, ensuring accuracy of financial records.
Conducted audits on cashier registers to identify discrepancies or potential fraudulent activities.
Ensured compliance with all financial regulations regarding currency handling, reporting large transactions, etc.
Collaborated with loss prevention team to prevent thefts or fraudulent activities at the checkout counters.
Proposed improvements to checkout processes and customer experience based on insights gathered from customers and colleagues.
Assisted in inventory management by monitoring stock levels at the checkout counter.
Coordinated with other supervisors in different departments for seamless operations throughout the store.
Trained staff on proper use of equipment such as barcode scanners, scales, credit card machines etc.
Managed cashier breaks and shift rotations to maintain optimal staffing levels throughout the day.
Languages
English, Fluent
#HRJ#21fd209a-05cf-41fc-af1a-c05abb4ee21a#
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