Technical Support & IT Administration Specialist

**-***-****

Nationality. PK

P R O F I L E O B J E C T I V E

Highly professional attitude in dynamic competencies in terms of emotional intelligence, skills, commitment and knowledge through creative and critical thinking for any challenging task in order to help your company to achieve the desired goals as myself reward to learn things. E X P E R I E N C E

Extremely bright academic records with absolute performance consistency. Strong proficiency over technical tools such as Ms-Office and Google products. Highly organized and well structured problem dealing attitude. Windows Ecosystem: Expert knowledge in Windows 10/11 troubleshooting, Windows Server, Active Directory (user management, group policy), and Microsoft 365/Office Suite administration.

Software Deployment & Support: Experience with SCCM (System Center Configuration Manager), MDT (Microsoft Deployment Toolkit), and imaging tools for deploying software, patches, and OS updates. Networking & Tools: Basic networking troubleshooting (TCP/IP, DHCP, DNS, VPN) and experience with ticketing systems like Service Now, Remedy, or Zendesk.

Remote Support: Proficiency in remote support tools (e.g., TeamViewer, Bomgar) to assist remote employees.

Soft Skills: High level of patience and ability to communicate technical solutions to non-technical users in a fast-paced environment. A C A D E M I C C R E D E N T I A L

Secondary School Certificate [Humanities] Matric

Higher Secondary School Certificate [Humanities]

Intermediate

P R O D I S T R I C T C O U R T S S WAT P A K I S T A N . Oriented Translator with (4)Years of experience in composing, scanning, and translating technical documents. Proven accuracy in All languages translation, coupled with high-speed document processing and DST (Desktop Support Technician) skills Company Formation EXISTENCE etc

(3)Months Experience in Managing online orders through Talabat, Snoonu Coordinating with delivery drivers and customers Handling customer inquiries and complaints Monitoring daily sales and updating product listings Ensuring timely order processing and dispatch

And Now Working here

C O R E C O M P E T E N C I E S

L A N G U A G E S

T E C H N I C A L S K I L L S

Ms-Outlook

2010 - 2012

2013 - 2015

2015 - 2016

Hukoomi Services

Project Management

Creative Mind

Desktop Support Technician

Leadership & Analytical Skills

Decision Making

ENGLISH

Ms-Excel

Ms-Word

Diploma Information Technology (KPBTE) Peshwar Google Spreadsheets A L - K H A I R R E A L E S T A T E & C O N S T R U C T I O N

(3)Years Experience in Agreement & Contract Management: Drafted, negotiated, and finalized over [1000+] residential/commercial lease agreements and sales contracts, ensuring 100% compliance with local legal requirements.

B A L L O O N B O U T I Q U E G I F T S 2 0 2 6

D A T E O F B I R T H / P L A C E

+974******** ********@*****.*** Al-Aziziya Doha Jadeed URDU

PASHTO

Ms-Excel Graphic Designer

A S S A D

Typing Speed

English. 38 WpM

Urdu/Arabic. 32 WpM

2015 - 2019 BS Computer Science & Information Technology Vartual University Of Pakistan

Q I D : 2 9 5 5 8 6 1 4 0 2 3

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