Part-Time Data Entry Specialist (Remote)
Resume:
KIMBERLY
CASTANEDA
DATA ENTRY CLERK
**********@*****.***
Humble, TX 77338
CONTACT
SKILLS
• Customer focus
• Complaint handling
• Call center experience
• Customer relations
• Customer service
• Data entry
• Call center operations
• Adaptability and flexibility
• Live chat support
Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self- motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
PROFESSIONAL SUMMARY
CSR Team Lead
Westpark Communications, Spring, TX
May 2021 to Present
EXPERIENCE
• Assisted with mentoring new employees after training. Processed payments accurately in order to complete transactions
• successfully.
• Performed data entry tasks efficiently.
Received inbound calls and entered a message in our system for
• clients.
Remained open to feedback from supervisor and peers to build and
• improve skills set.
Provided exceptional customer service to clients in fast-paced call
• center environment.
3D Office Supply/Express Business Products, Houston, TX
August 2001 - July 2021
Resolved complex technical issues in a timely manner with customers
• via phone or email communication channels.
• Received supply orders via phone and email from customers.
• Performed product research for customers.
Performed dispatch duties to assist the Warehouse such as pulling
• orders and making routes.
Managed customer inquiries, complaints and escalated issues while
• maintaining a professional demeanor.
Ensured adherence to departmental policies, procedures, and
• regulations related to customer service operations. Trained customer service representatives on customer service
• standards, policies, and procedures.
Developed and maintained effective relationships with vendors and
• suppliers.
Contact this candidate