Customer Service - Data Integrity - Regulatory Compliance

Sol Moreno

CMA EGK TECH PHLEBOTOMY

Chaparral, NM 575-***-**** *************@*****.***

Objective

Motivated and detail-oriented professional with experience in customer service, database management, and security operations. Skilled in problem-solving, communication, and following regulations like HIPAA and OSHA. Looking for a role where I can use my skills, grow professionally, and take on new challenges. Passionate about providing great service and improving efficiency in any setting.

Experience

KECH INC TIER 2 CUSTOMER SERVICE REPRESENTATIVE REMOTE

MARCH 2022- JULY 2024

•Issue Resolution: Handling and resolving issues related to missing checks, fund deposits, and rollovers in and out of the Thrift Savings Plan.

•Customer Support: Providing advanced support to TSP participants by addressing and solving complex problems and inquiries.

•Data Verification: Verifying participant information and ensuring accuracy in transactions and fund allocations.

•Communication: Communicating effectively with TSP participants to provide clear and concise information and assistance.

•Documentation: Maintaining detailed records of customer interactions and transactions to ensure accurate record-keeping and compliance with TSP policies.

•Team Collaboration: Working closely with other team members and departments to ensure efficient and effective problem resolution.

Key Skills and Qualifications:

•Customer Service Experience: Demonstrated experience in providing high-quality customer service and support.

•Critical Thinking Skills: Strong ability to analyze issues and develop effective solutions.

•Attention to Detail: High level of accuracy in handling financial transactions and data entry.

•Communication Skills: Excellent verbal and written communication skills.

FEDEX EXPRESS STORE ASSOCIATE AVON, CO

MARCH 2021- NOVEMBER 2021

Oversee all shipping-related services and activities, including providing customer support by determining the most suitable shipping methods and informing customers about company products, services, routes, and rates.

Ensure high-quality customer service by offering packaging solutions and detailed information about company products and services.

Manage the preparation of shipping containers, including weighing packages, and affixing labels to parcels.

Demonstrate consultative behavior to ensure friendly, courteous, and expert service is provided to all customers.

Oversee production flow to ensure that all production orders are completed accurately and on time.

Process customer orders, provide pricing information, and engage in consultative selling to recommend FedEx Office products and services. Track and log all production jobs efficiently

SKYLINE UNTD GENERAL CLERK FORT BLISS,TX

JUNE 2017- SEPTEMBER 2019

Support of US Army within the confined Confidential Personal Records, Information systems. Work is performed on a military installation, and all personnel are subject to base rules and regulations. Large groups of Briefing and explaining information. Computer literate within Excel, Word documents, varies soft wares and spreadsheet oppositions. One year in Military personnel administrative office.

DEERS CARD SPECIALIST FORT BLISS, TX

SEPTEMBER 2019- OCTOBER 2020

In and out processing

Promotion processing

Training students/ personnel actions

Strength management and administrative services

Office mail distribution

Transition processing.

Finance records, tools in IPERMS

HIPPA laws and regulation

Conducted hiring interviews

OTERO COUNTY PRISON FACILITY CORRECTIONAL OFFICER CHAPARRAL,NM

JANUARY 2015- APRIL 2017

Supervise the daily activities of 600+ inmates by restraining attempts of violence, enforcing security procedures, conducting daily safety audits, and reporting any alarming occurrences

Inspect conditions of gates, grills, and window bars of over 300 cells and perform periodic patrols of work areas to ensure the integrity of the institution and prevent assaults on staff or other prisoners

Instruct detainees to keep common areas clean and supervise the distribution of clothing and personal items

Ensuring detainees follow prison rules and maintaining a safe environment through early intervention tactics in line with Department of Corrections policies

Education

SOUTHWEST UNIVERSITY 2024 CERTIFIED MEDICAL ASSISTANT

2025 MARCH GRADUATED

3.93 GPA

12- Month Program

Utilizing clinical reasoning and knowledge base to preform the highest level of patient care.

How to create evidence- based practices outcomes.

Utilization of skills to support safe nursing practice and enhanced communication.

Certified Clinical Medical assistant

Certified Phlebotomy Technician

Certified EKG Technician

CHAPARRAL HIGH SCHOOL 2012 MAY GRADUATED

3.4 GPA

Basic high school studies

Skills & abilities

Proficient in computer use, public speaking, and database management.

Strong team player with a professional demeanor and ability to communicate customer offerings clearly and consistently.

Cold Stress Hazard

Emergency action Plan

Fire Safety

First Aid

Slip, Trip, And Fall

OSHA Complaints

Contact this candidate