Dynamic Customer Service Specialist with Complaint Resolution

JASMIN CISNEROS

****.*******@*****.*** 956-***-**** Olmito, TX 78575

Dynamic customer service representative with proven expertise in complaint resolution and relationship management. Committed to enhancing customer satisfaction through effective communication and accurate data entry. Highly- motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Data entry accuracy

Effective communication

Team collaboration

Customer relationship management

Complaint resolution

Problem solving

Adaptability to change

Microsoft Word

Customer retention

Pronto Insurance MGA Gallager & Associates - Brownsville, Texas 12/2021 - Current Assisted customers with inquiries and product information via phone and email. Resolved customer complaints promptly to ensure satisfaction and retention. Maintained accurate records of customer interactions and transactions for reference. Educated customers on product features and benefits to enhance their understanding. Answered customer inquiries and provided accurate information regarding products and services. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Resolved complex problems by working with other departments to provide solutions that meet customer needs. Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Customer Service Representative Target - Galveston, Texas 06/2016 - 09/2021 Assisted customers in locating products and answering inquiries promptly. Greeted customers and answered any questions they had about the store's products and services. Performed other duties as assigned by management.

Stocked shelves with merchandise when needed.

Collaborated with team members to maintain a clean and organized workspace. Educated customers on promotions and loyalty programs effectively. Trained new cashiers on checkout procedures and customer service standards. Monitored inventory levels and reported discrepancies to management promptly. Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Summary

Skills

Experience

Education and Training

Tremper High School Kenosha, WI 06/1996

High School Diploma

Gateway Technical College Kenosha, WI

Some College (No Degree): Early Child Development

English:

Professional

Spanish:

Professional

PIP/UMC

Languages

Certifications & Licenses

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