Pricing Analyst - Customer Relations Expert

GL

GREGORY LEWIS

*******@*****.*** H: 843-***-**** 2450 Camellia Lane Apt. 1157, Atlanta, GA 30324 Results-driven Customer Service Specialist highly skilled in account management and sales techniques. Bringing 20 years of experience in professional communication with customers and peers. Skilled communicator known for contributing to repeat business.

Pricing knowledge

Negotiation and pricing

Pricing adjustment

New construction

Commercial equipment operations

Customer relations

High-energy aĴitude

Superb sales professional

Cypress Bay Solutions Dallas, TX

Pricing Analyst Advocate

01/2009 - Current

Analyzed overall profitability and reviewed company and market information to make informed pricing decisions.

Made decisions to successfully boost the company's overall revenue by regularly scrutinizing competitor activities and pricing. Formed and sustained strategic relationships with clients. American Residential Services LLC

Myrtle Beach, SC

HVAC-R Mechanic

03/2003 - 12/2008

Used troubleshooting methods to identify issues with HVACR systems. Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Fabricated metal and duct board material used for ventilation in new commercial buildings and residential homes.

Sprint Pcs CharloĴe, NC

Customer Service Specialist

01/1999 - 01/2003

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Received outstanding feedback for providing aĴentiveness and patience when assisting dissatisfied customers.

Documented conversations with customers to track requests, problems and solutions.

Up-sold products and motivated customers to upgrade current product plans.

Midlands Technical College West Columbia, SC

Associate of Applied Science in HVACR

04/2015

Summary

Skills

Experience

Education and Training

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