Operations and Veterinary Support Specialist

OBJECTIVE

Outgoing and ambitious individual interested in obtaining a challenging position with an opportunity for growth . I am hoping to utilize my communication and organizational skills to secure a position within your business

EDUCATION/SKILLS

Knowledgeable on basic Microsoft applications such as Word, Excel, PowerPoint, and Outlook, as well as Cornerstone, Univet, PetExec, and Avimark software.

Great attention to detail, very organized, hard worker, excellent interpersonal and communication skills.

Very proficient with Photoshop.

OSHA General Industry Safety and Health Certification: Issued August 2021 – no expiration.

Familiar with Phonetic Alphabet

WORK EXPERIENCE

K9 Divine – Bridge City/ Little Cypress Locations

Position: Assistant Manger, Receptionist & Kennel Technician

Dates: October 2021 – Present 2026

Responsibilities: Answering phones, greeting and checking clients in & out, intake paperwork and bookkeeping, cash register & credit card machines, daily and monthly financial reports, scheduling boarding/ grooming appointments, caring for daycare/boarding/groom dogs ( which includes, but not limited to; feeding, walking, giving medications, bathing, nail trims, grooming, temperament testing, training, communicating with owners etc…) managing employees, new hire training, running the business social media and website, supply inventory, bank deposits, payroll, and housekeeping duties.

Bridge City Animal Hospital – Bridge City, Texas

Position: Veterinary Technician

Dates: June 2020 – September 2021

Responsibilities: Assisting the doctors in room appointments, patient medical records, invoicing & billing, surgical procedures ( Including, but not limited to; spays, neuters, dental prophy, declaws, mass removals, cystotomy, amputations, emergency surgeries, and routine wellness procedures ), Accurately preparing and dispensing medications as directed by the doctor, ultrasounds, digital radiography & radiology cassettes, anesthesiology and tracheal tube intubation, IV catheter placement and blood draws, clinic pathology ( obtaining/preparing samples including; fecals, cytology, urinalysis, and blood panels for in house & outside laboratory testing etc…) surgical packs and sterilization, administering vaccinations/injections and microchipping, assisting with euthanasia/cremation, enemas/anal gland expression, splits/bandaging, assisting with elective medical treatments ( Such as hydrotherapy, laser treatments, cryotherapy, PEMF, electric stimulation, animal chiropractic and acupuncture ) nail trims/ear plucking/bathing/minor grooming, and assisting with artificial inseminations/cesarean-sections.

Foskey Veterinary Clinic – Orange, Texas

Position: Veterinary Technician and Receptionist

Dates: January 2018 - August 2020

Responsibilities: I was hired as a receptionist, but given my previous experience I’ve been of use in every component of the clinic. I had clerical and customer service responsibilities including answering phones, scheduling appointments, medical records, invoicing & billing, inventory, cash register/credit card machines, daily and monthly financial reports, preparing health and vaccine certificates. Technician duties included; filling prescriptions, administering vaccines and injections, preparing/reading heartworm snap/ triple snap/ parvo tests & running in house or laboratory fecals, cytology, urinalysis and bloodwork. I assisted the doctor in room appointments as well as in surgery; restraining, intubating, giving anesthesia, performing dental cleanings, ultrasounds and digital radiology/cassettes.

GK Autoworks – South Houston, Texas

Position: Office Manager

July 2015 – January 2017

Responsibilities: Invoicing, billing, preparing estimates & handling payment, managing accounts receivable/payable, customer service, scheduling repairs and upgrades, shipping & receiving for performance parts. Coordinating racing events, employee scheduling and payroll. Maintaining social media, eBay store, and business website. Managing employees and inventory.

Pet Vet Animal Hospital - Friendswood/Houston locations

Position: Receptionist and Technician

Dates: Febuary 2015 – December 2016

Responsibilities: Receptionist experience including scheduling and confirming appointments and daily surgical procedures, checking clients in and out, client follow up calls, medication requests and prescription refills, inventory, invoicing and billing, daily and monthly financial reports; tech experience including monitoring and preparing patients for their scheduled drop off procedures or in room appointments. Assisting the doctors with routine vaccinations as well as in surgery. Educating clients about preventative care ; and general housekeeping duties.

Carter's Country - Pasadena/ Katy, Texas locations

Position: Sales Associate

Dates: Sep. 2010 - February 2015

Responsibilities: Handling cash register and credit card machines; tracking of layaways and financing; answering phones; filling out government forms and keeping close contact with the FBI to conduct background checks for gun sales/exchanges; selling hunting/fishing licenses; processing confidential paperwork including items with social security and/or serial numbers; inventory/sales of supplies, hunting gear, clothes, ammunition, and weapons (guns, knives, etc.); and general housekeeping duties

Animal Medical Center of Baytown/ Abshier -Meuth Animal Hospital - Baytown, Texas

Position: Receptionist

Dates: Dec. 2011 - November 2014

Responsibilities: Receptionist experience including answering phones, faxes, greeting and checking-in clients, filing, scheduling and confirming appointments and surgeries, preparing client charts, maintaining client files and account information, preparing interstate and international health certificates, client follow-up, medication requests and refills, invoicing, billing, monitoring and inventorying supplies, placing/receiving supply and food orders, cashier duties, daily and monthly financial reports; tech experience including monitoring animals, client room preparation, holding and assisting during appointments, assisting doctors and technicians with clients before, during, and after appointments and surgeries; and general housekeeping duties.

WORK EXPERIENCE ( CONTINUED )

Angel Animal Hospital - Pasadena, Texas

Position: Kennel/Receptionist/Tech

Dates: May 2008 - July 2010

Responsibilities: Assisted doctors and technicians with clients before, during, and after appointments; receptionist experience including answering phones, greeting and checking-in clients, filing, scheduling, preparing charts; tech experience including preparing and giving shots/injections; preparing iv lines for administration; preparing client charts; monitoring animals; holding and assisting during appointments and surgeries; kennel experience including general housekeeping duties; monitoring and inventorying supplies; cleaning animals and cages.

REFERENCES

Professional

Elizabeth Baltuis – Veterinary Technician 409-***-****

Jennifer Lucio - Veterinary Technician – 346-***-****

Ashley Charlot – Client - 409-***-****

Personal

Kristi Mercer - Sister - MD Anderson Cancer Center - 713-***-****

Tiffany Trahan - Family Friend 409-***-****

Deborah Morris - Family Friend 409-***-****

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