professional coder
Resume:
Ashlee Pitts
Winston Salem, NC
**************@******.***
Skills
Over 13 years of combined customer service and patient service experience. Over 10 years of management experience
Clerical duties, 4 years of EPIC systems experience, critical thinking skills, time management, attention to detail, provides a welcoming and professional environment, possess excellent verbal and oral communication, and ICD 10, CPT, HCPCS experience, and medical terminology familiarity. Experience
DECEMBER 2024-JANUARY 2026
Mood Treatment Center, Winston Salem, NC – Billing Specialist
● Accurately and efficiently billed charge slips for services rendered, querying providers when necessary
● Communicated with insurance payors regarding denied claims and/or claims processed incorrectly and had claims reprocessed for payment
● Obtained prior authorizations for care and verified insurance provided by patients and explained estimated cost share to patients
● Communicated effectively with patients regarding their concerns, provided patients with satisfactory resolutions, and documented all communications
● Collected cost share and other monies owed by patients MAY 2023- PRESENT
CVS Pharmacy, Greensboro, NC - Operations Manager
● Supervise 9+ employees, delegating tasks, providing feedback and support
● Advanced analytical skills developing action plans for customer service goals and inventory management while achieving and surpassing metrics
● Provide training for new employees and current employees FEBRUARY 2015 - MAY 2023
CVS Pharmacy, Philadelphia, PA/Greensboro, NC - Shift Supervisor
● Worked collaboratively and efficiently with store crew and upper management
● Supervised store crew to meet project deadlines and monitor progress on assigned tasks
● Troubleshooted customer/crew problems, resolved customer questions and complaints
● Upheld company policies while maintaining customer/patient confidentiality JANUARY 2022 - AUGUST 2023
Novant Health, Kernersville, NC - Patient Service Coordinator IV
● Navigated multiple work queues while scheduling patients and completing referrals
● Obtained prior authorizations for care
● Processed patient payments and posted charges
● Accurately collected patient demographics and payment information
● Interpret patient insurance information and EOB
NOVEMBER 2019- JANUARY 2022
Novant Health, Kernersville, NC- Patient Service Coordinator III
● Effectively communicated with team and patients delivering the best patient care
● Collaborate effectively with team
● Collect copays and explain patient responsibly
● Maintained provider schedule to capacity
MARCH 2018- NOVEMBER 2019
Novant Health, Winston Salem, NC- Patient Access Specialist
● Collected and processed patient demographic and financial information
● Obtained signatures for required forms
● Maintained patient confidentiality
● Assisted with meeting team and individual metrics Education
DECEMBER 2023
Forsyth Technical Community College, Winston Salem, NC
● A.A.S Medical Office Administration- Medical Coding and Billing- Honors
● Certificate in Advanced Coding- High Honors
● Diploma in Outpatient Billing- High Honors
MAY 2013
Community College of Philadelphia, Philadelphia, PA
● A.A. Culture, Science, and Technology
Certifications
JUNE 2024
Certified Professional Coder
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