Housekeeping Leader with 9+ Years in Hospitality
Resume:
Teresita Secretaria
Jacksonville, FL
️ *******.**********@*****.***
CORE SKILLS & LEADERSHIP EXPERTISE
• Housekeeping Operations Management
• Labor Planning & Scheduling
• Budget Awareness & Cost Control
• Brand Standards & Quality Assurance
• Associate Training & Development
• Performance Management & Coaching
• Guest Satisfaction & Service Recovery
• Cross-Department Collaboration
• Safety, Sanitation & Compliance
• Laundry & Inventory Coordination
PROFESSIONAL SUMMARY
Housekeeping leader with 9 years of hotel experience in branded hospitality environments. Currently serving as a Housekeeping Supervisor at a 4-star hotel, leading large teams, managing labor, and upholding brand cleanliness standards. Brings a strong understanding of full hotel operations through hands-on experience across Housekeeping, Front Office, Guest Services, and Property Operations, enabling effective cross-department collaboration and consistent delivery of high-quality guest experiences.
PROFESSIONAL EXPERIENCE
Renaissance Hotels — St. Augustine, FL
Housekeeping Supervisor May 2019 – Present
• Support department leadership for housekeeping operations at a 4-star, 301-room hotel, supervising 30 housekeeping associates
• Manage daily staffing, scheduling, and labor hours to control costs while maintaining service excellence
• Train, coach, and mentor associates on brand cleanliness standards, SOPs, and attention to detail
• Conduct inspections of guest rooms and public areas, providing feedback and corrective guidance as needed
• Assist with performance management, including coaching conversations, documentation, and disciplinary actions
• Partner with Front Office, Engineering, and Laundry teams to ensure room readiness, operational efficiency, and guest satisfaction
• Ensure compliance with safety, sanitation, and company policies while fostering a positive, accountable team culture
Howard Johnson Hotel — St. Augustine, FL
Front Desk Agent January 2016 – June 2019
• Delivered consistent, high-quality guest service while supporting daily front desk operations
• Assisted in training new front desk associates on service standards and brand expectations
• Collaborated closely with the Housekeeping Department to prioritize room readiness, resolve guest concerns, and support overall guest satisfaction
ADDITIONAL RELEVANT EXPERIENCE
Mayo Clinic — Jacksonville, FL
Nursing Aide
• Maintained strict cleanliness, safety, and compliance standards in a fast-paced healthcare environment
• Demonstrated strong attention to detail, discretion, and adherence to regulatory requirements
Extended Stay America — Jacksonville, FL
Customer Service Representative
• Supported guest relations, service recovery, and team training in a hospitality setting
Property Manager
• Oversaw occupancy, resident relations, and operational coordination
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