Customer-Driven Support Specialist with Animal Care Experience

Milliana Bass

Psychology Major

Houston, TX ***** +1-281-***-**** ************@*****.***

Professional Summary

Versatile professional with hands-on experience in animal care, customer service, and esthetics. Demonstrated ability to manage client needs, maintain high standards of cleanliness, and support team operations in fast-paced environments. Skilled in communication, safety protocols, and providing personalized services to both people and animals. Willing to relocate: Anywhere

Work Experience

Volunteer

Houston Pets Alive Houston, TX

September 2025

• Delivered daily animal care by feeding cats and dogs according to individual diets and schedules, ensuring optimal health

• Monitored cats and dogs for signs of illness, stress, or injury, contributing to early intervention and improved wellbeing

• Maintained cleanliness by washing dishes, sweeping, mopping, and disinfecting enclosures, supporting a sanitary environment

• Enhanced animal enrichment by playing with cats and dogs and providing socialization, reducing stress and improving adoptability

• Supported adoption events and restocked supplies, ensuring smooth operations and positive visitor experiences Visitor Services Associate

Houston Botanic Garden Houston, TX

November 2024 to February 2026

• Greeted and warmly welcomed members and guests to Radiant Nature, enhancing guest satisfaction as a positive ambassador

• Processed admission ticket, membership, class, event, and merchandise transactions using Tessitura or SalesVu, ensuring accuracy

• Provided accurate information about ticket prices, event schedules, Garden policies, and Radiant Nature details, improving guest experience

• Responded to phone, email, and in-person inquiries, handling reservations or changes to support efficient operations

• Maintained box office, gift shop, and greeting areas clean and organized, supporting a welcoming environment and efficient workflow

• Operated scanners and managed the flow of incoming visitors at the main Garden gate, distributing event sponsor items efficiently

• Assisted with routine Garden shop inventory counts, contributing to accurate stock management

• Reported customer service issues and other incidents to the Manager for prompt resolution, ensuring high service standards

Licensed Esthetician/Makeup Artist

Houston Community College Houston, TX

August 2023 to August 2025

• Completed extensive training in esthetics, mastering both theoretical knowledge and practical skills

• Gained hands-on experience performing various facial treatments, including high frequency and galvanic treatments, by working with a client for a year consistently

• Provided consistent care for a dedicated client over a year, tailoring treatments to specific skin needs and achieving noticeable improvements

• Developed proficiency in assessing skin conditions and recommending appropriate treatment plans, enhancing client satisfaction

• Demonstrated strong communication skills by effectively explaining treatment procedures and aftercare to clients, improving client understanding

• Maintained high standards of hygiene and safety in all procedures, ensuring client safety and regulatory compliance

• Continuously updated knowledge on the latest esthetic techniques and products through coursework and practical application, staying current in the field

• Participated in two different fashion shows, performing makeup and cosmetic work on models to showcase skills in a fast-paced environment

Spa Associate/receptionist

Spa Houston, TX

November 2022 to April 2023

• Greeted and welcomed visitors, providing a positive first impression of the company and enhancing client satisfaction

• Managed a high volume of incoming calls, efficiently routing them to appropriate departments to ensure seamless communication

• Scheduled appointments and maintained calendars for multiple executives, optimizing time management and reducing scheduling conflicts

• Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to appropriate resources

• Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies

• Assisted with administrative tasks such as filing documents, photocopying materials, and preparing correspondence, supporting office efficiency

• Managed office supplies inventory by monitoring stock levels and placing orders when necessary, preventing shortages

• Created detailed reports on daily activities such as visitor traffic, phone call volume, and appointment scheduling metrics, aiding management decisions

Hostess/Cashier

Palace Social Houston, TX

February 2022 to April 2022

• Collected payments by accepting cash, check, or charge payments from customers and made change for cash customers, ensuring transaction accuracy

• Verified credit acceptance by reviewing and recording driver's license numbers and operating credit card authorization systems, reducing errors

• Balanced cash drawer by counting cash at beginning and end of work shift, maintaining financial accuracy and accountability

Kids Club Attendant

The Briar Club Houston, TX

April 2021 to October 2021

• Answered phones and supervised a group of children, ensuring safety and clear communication with parents and staff Summer Camp Counselor

YMCA-Fort Bend County TX

June 2021 to July 2021

• Planned and led engaging recreational activities, including sports, arts and crafts, and team-building exercises, increasing camper participation

• Provided guidance and support to campers in developing social skills, conflict resolution, and teamwork, fostering a positive camp environment

• Created and implemented age-appropriate lesson plans for educational programs, promoting learning and enjoyment

• Organized and facilitated overnight camping trips, ensuring all necessary equipment was prepared and safety protocols followed

• Collaborated with fellow counselors to create a positive camp environment through effective communication and teamwork

• Assisted in resolving conflicts among campers by implementing appropriate disciplinary measures, maintaining a supportive atmosphere

• Managed camper behavior by enforcing rules consistently while maintaining a supportive atmosphere, ensuring safety and respect

• Communicated regularly with parents or guardians regarding camper progress, behavior, and any concerns or incidents, building trust

• Supervised and ensured the safety of a group of XX campers during daily activities, reducing incidents and promoting well-being

• Administered first aid when needed and promptly responded to medical emergencies following established protocols, ensuring camper safety

Education

Psychology (Some college)

Upper secondary education

High school diploma

Westbury High School Houston, TX

esthetician (Trade school)

High school diploma or GED

Skills

Straight razor Medical office experience Retail sales transactions Veterinary experience Special education Store closing procedures Google Workspace Hotel experience Color theory Active listening Youth career readiness program facilitation Esthetic laser treatment Camp Hospitality Receptionist experience within education industry HIPAA Management Retail sales Property management Safe environment creation Medical scheduling Grocery store Community outreach Customer service management Body waxing Remote (as sales environment) Host/hostess experience Phone answering Customer inquiry handling Analysis skills Data entry Cash register Decision making Task prioritization Anti-aging skin care treatments Climbing Curriculum implementation Culinary activities for children Positive behavioral interventions and supports (PBIS) in classroom management Food industry Skincare consultations Clerical experience Med spa experience Product management Processing cash transactions Multi-line phone systems Phone reception Facials Clear language communication Team leadership Operations management Negotiation Pet care Social media management Cleaning Experience Order Picking Google Sheets Friendly demeanor Event coordination Packaging Conflict management Youth group activity facilitation WCAG Pediatric first aid Appointment scheduling Childcare Interpersonal skills Research Client email correspondence Video editing Pricing Animal care Creativity Gym Supervising experience Multitasking Parent communication Dermal fillers Event planning Mobile devices Chemical peel Electrical experience Problem-solving Outbound calling Critical thinking MINDBODY Google Suite Activity planning for children Hair styling Salon experience EMR systems Customer service Guest relations Upselling Word processing Empathy Achieving HIPAA compliance Office experience Client advocacy in social work Data collection Customer support Working in the beauty industry Maintaining patient confidentiality eClinicalWorks Receptionist experience within hospitality industry Interpersonal communication Serving Experience Microsoft Outlook Social media content At-risk youth mentorship Clean workspace maintenance Technical sales Phone communication Life skills building School experience Client services Heavy lifting Botulinum toxin treatment CRM software Leadership Gymnastics Tessitura Customer retention Intake Case management Handling customer inquiries Marketing Cosmetology Payment card processing Project management Merchandising Personal vehicle (delivery method) Working with families Creative writing (creative arts teaching) Cat care Educational games for children STEM/ STEAM education curriculum Stakeholder relationship building Availity Android Pet grooming Skincare specialist experience One-on-one youth mentoring Customer communication Patient service Written communication Cleaning Writing skills iOS Spa experience Cheerleading Behavior management Medication administration LED light therapy skincare treatments Mentoring youth with disabilities LGBTQ+ youth mentorship SalesVu Teaching Employee relationship building High-frequency skincare treatments Attention to detail Child supervision Working with high schoolers Teamwork Canva Microsoft Word (1 year) Substance abuse prevention mentorship Interviewing Dermabrasion Delegation Restaurant experience Calendar management Proofreading Organizational skills Basic math Dermaplaning Kitchen experience Document management Communication skills Sanitation Medical terminology Classroom experience Beauty & cosmetics sales Databases First aid Cash handling Volunteer recruitment Maintaining an organized workspace Microsoft Excel Outdoor work Technical Proficiency Time management Microsoft Office Mentoring Mac OS POS Eyelash extensions Computer literacy Administrative experience OSHA Guest services Photography Inventory management Early childhood education center experience Continuous improvement Food service Dog walking Sales Microdermabrasion Conflict resolution in crisis intervention Experience with children Front desk Youth leadership program facilitation Mentoring youth from diverse backgrounds Mental health support Windows Documentation review Classroom management Client interaction via phone calls Remote Utilities Facial extractions Youth academic support program facilitation Community service projects for children Performing arts activities for children Retail management Retail math POS systems Dog care Work ethic Tutoring Typing Working with children Facial massage Greeting customers Medical receptionist Stress management Hydrafacial treatments Product demos Self-direction Administrative tasks English Phone etiquette Cashiering Student support Scripting Call center experience Customer relationship management Google Docs Collaboration Schedule management Team management Cross-selling Professionalism Certifications and Licenses

Esthetician License

September 2024 to September 2026

CPR Certification

First Aid Certification

Non-CDL Class C

Driver's License

Basic First Aid certificate, Any valid issuer for CA BLS Certification

Epic Certification

AED Certification

Certified Esthetician

Food Handler Certification

Additional Information

Authorized to work in the US for any employer

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