Customer Service Specialist with Education Support Experience

Stephanie Price

**** ** ** * ***# *** Tyler, TX *5706 +1-903-***-**** *******************@*****.*** Professional Summary

Dynamic customer-focused professional with over 1 year of experience in customer service and support roles. Proven expertise in phone communication, record keeping, and following structured processes to deliver clear information. Adaptable in remote settings and dedicated to guiding clients through informed decisions with a friendly, dependable approach.

Work Experience

Customer Service Representative

Solutran Arp, TX

November 2024 to Present

• Provided clear, friendly assistance to members regarding benefits and program options via phone in a remote setting.

• Ensured accurate documentation of member interactions and maintained organized records for seamless client transitions.

• Delivered one-call resolution and guided members through step-by-step processes to address inquiries and concerns.

• Communicated updates and collaborated with internal teams to support member needs and next steps. Paraprofessional – Life Skills/LIDS

Cumberland Academy High School Tyler, TX

September 2023 to Present

• Supported students by following structured lesson plans and providing clear, step-by-step guidance for assignments.

• Maintained organized documentation and assisted with administrative tasks to ensure smooth classroom operations.

• Promoted a positive, reassuring environment and communicated effectively with students and staff.

• Applied training to manage behaviors and support individuals with special needs, ensuring clarity and understanding. Substitute Teacher

Cumberland Academy Schools of Tyler Tx

November 2022 to September 2023

• Conducted classrooms by following structured lesson plans and providing clear instructions to students.

• Promoted a supportive and positive environment, answering questions and guiding students through assignments.

• Maintained consistency and reliability in daily routines and classroom management. Driver

Uber/UberEats/Lyft

February 2017 to January 2018

• Delivered excellent customer service and communicated clearly with clients to ensure positive experiences.

• Demonstrated reliability and professionalism in managing schedules and client interactions. Assistant Manager/Stylist

Supercuts

May 2016 to February 2017

• Provided attentive client care and maintained organized records and schedules for efficient operations.

• Assisted with meetings and supported communication between staff and management. Music Praise Band Director

First Christian Church Tyler, TX

June 2014 to May 2015

• Organized weekly music lineups and communicated effectively with team members to coordinate performances.

• Directed and supported team members, ensuring clarity and structure in rehearsals and services. Branch Manager

Quality Care Services

December 2011 to July 2012

• Managed staff schedules, organized meetings, and maintained clear communication with team members.

• Supported recruitment and onboarding processes, ensuring organized documentation and structured workflows. Education

Cosmetology (Trade school)

College of Cosmetology Tyler, TX

May 2014 to October 2015

Vocal Performance (Associate of Arts)

Lamar University Beaumont, TX

August 2006 to December 2007

High School

West Brook High School Beaumont, TX

August 2002 to May 2006

Upper secondary education

Some college

Skills

Customer service Client communication Call center Handling customer inquiries Written communication Phone communication Attention to detail Organizational skills Problem-solving Time management Teamwork Data entry CRM software Remote work Communication skills Languages

English

Certifications and Licenses

Driver's License

CPI Certification

November 2023 to November 2025

Paraprofessional Certification

September 2023 to September 2025

Non-CDL Class C

Additional Information

Authorized to work in the US for any employer

References:

• Ginger Brandt 903-***-****

• Pam Eikner *******@*****************.***

• Brian Beasley 903-***-****

• Vallie Stitchfield 903-***-****

Contact this candidate