Retail Supervisor & Customer Service Lead

Gurwinder Kaur

**************@*****.*** ô********12 ô Vaughan, Ontario

PROFESSIONAL SUMMARY

Customer-focused retail professional with supervisory experience in fast-paced environments, skilled at delivering exceptional service, driving sales, and upholding high store standards. Proven ability to lead teams, process high-volume transactions, and enhance customer satisfaction. Seeking a part time supervisor – Levi’s role to deliver exceptional customer experiences, drive sales performance, and maintain high store presentation standards. CORE SKILLS

• Customer Service & Engagement, vendor support

• Communication & Interpersonal Skills

• Team Collaboration

• Sales Support & Product Knowledge

• Point of Sale (POS) Systems

• Inventory Management & Stock Replenishment

• Time Management & Multitasking

• Attention to Cleanliness & Store Presentation

PROFESSIONAL EXPERIENCE

Supervisor Jan 2022 - Present

Tim Hortons - Vaughan, ON

• Delivered high-quality customer service in a fast-paced, high-volume environment.

• Led shift operations and supported team performance during peak hours.

• Supervised team members and ensured smooth daily store operations.

• Handled cash, debit, and credit transactions accurately using POS systems.

• Resolved customer concerns efficiently to maintain satisfaction and loyalty.

• Maintained cleanliness, food safety, and store presentation standards.

• Monitored inventory levels and restocked products to ensure availability.

• Trained new employees on customer service standards and store procedures. Customer Salesfloor Experience Associate Oct 2022 – March 2023 Walmart - Vaughan, Ontario, Canada

• Assisted customers in locaWng products and recommending items based on their needs.

• Maintained organized, visually appealing merchandise displays

• Promoted sales through product knowledge and recommendations

• Supported store operations by restocking and maintaining floor standards. Junior Project Manager (CO-OP) Aug 2021 – Dec 2021 Edhas Group Inc. – Vaughan, ON

• Analyzed business requirements and supported project execuWon.

• Tracked project deliverables, milestones, and budgets to ensure alignment with business goals.

• Assisted with project planning and prepared progress and issue reports.

• Collaborated with cross-funcWonal teams to ensure successful project delivery. EDUCATION

Postgraduate cerFficate - InformaFon Systems and Business Analysis 2026 George Brown College

Postgraduate – MarkeFng Management and Professional Sales May 2020 – Dec 2021 Lambton College

Bachelor of Commerce Aug 2016 – July 2019

Punjabi University

PROJECTS

Grocery Search System – Tools: Figma, Microsob Word

• Gathered user requirements for search funcWonality in a grocery applicaWon and designed UI mockups using Figma.

• Conducted requirements elicitaFon through user scenarios and defined business needs for an online grocery search feature.

• Created detailed user stories with acceptance criteria to support Agile development.

• Developed use cases and process workflows (AS-IS & TO-BE) to improve search efficiency and user experience. Agile Project SimulaFon, AI-Based Customer Insights – Tools: Microsob Word, Jira, UiPath.

• ParWcipated in sprint planning, backlog grooming, and Agile acWviWes.

• Supported UAT through test cases and defect tracking.

• Defined business and funcWonal requirements for a recommendaWon system and generated insights using Excel. CERTIFICATES

• ECBA (IIBA) – In Progress (Expec Dear Hiring Manager, ted May 2026)

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