Seasoned General Manager of Operations
Resume:
Merritt Island High School
Merritt Island, FL
******@*****.***
Palm Coast, FL 32164
Skills
• Operations management
• Project management
• Performance analysis
• Policy implementation
Customer relationship
management
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• Team collaboration
• Strategic planning
• Process improvement
• Risk assessment
• Effective communication
• Problem solving
• Time management
• Conflict resolution
• Personnel development
• Staff development
• High-pressure environments
• Contract management
• Planning and implementation
• Negotiation
• Budgeting and cost control
Education And Training
Certifications
Marine Resources Council of East
Florida, 11/01/04, Courses on
different species of whales, sea
turtles, and the manatee.
Qualified to observe right whales
and different species of sea
turtles.
•
NMFS, Certified to observe
unconditionally anywhere in the
US for all endangered species.
•
ACOE, Certified to be an
endangered species observer
and dredged material inspector.
•
Seasoned General Manager of Operations with background in overseeing daily operations, developing strategic plans and improving revenue generation. Strong leadership skills with focus on team cohesion and operational efficiency. Demonstrated success driving growth in aligned business goals through process improvement strategies. Made significant contributions to previous roles by implementing innovative solutions that increased overall productivity and profitability.
JCG MARINE SERVICES LLC - General Manager Of Operations Daytona Beach, Florida
10/2017 - Current
City Of Cocoa - Administrative Assistant
Cocoa, Florida
03/2020 - 10/2022
Also prepared budgets, work orders, and customer service related issues Tiffany Giquinto
Summary
Experience
Manager of operations- duties included managing all daily activities on all projects, handling all personnel and their activities on site. Completed all necessary reports for all agencies involved. Also handled all points of contact for existing and future prospects of work to come. Attended all meetings for projects.
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• Coordinated office activities and schedules for City of Cocoa departments. Managed incoming communications and directed inquiries to appropriate personnel.
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Prepared meeting agendas and recorded minutes during departmental meetings.
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• Assisted in the development of administrative policies and procedures.
• Maintained filing systems and organized digital records for easy access.
• Developed training materials for new staff and provided orientation support. Collaborated with team members to streamline office workflows and processes.
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Answered phone calls and emails to provide information, resulting in effective business correspondence.
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Entered data into spreadsheets using Microsoft Excel or other similar programs.
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Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
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Handled confidential documents in an organized fashion according to established protocol.
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Maintained office supplies inventory by checking stock to determine inventory level.
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Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
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Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
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Provided administrative support to the executive team, including scheduling meetings and managing calendars.
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Answered questions from customers regarding products and services offered by the company.
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• Managed database systems containing customer contact information. Scheduled appointments between clients and customers and internal staff members.
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Ensured efficient operation of office equipment such as printers, copiers and fax machines.
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• Processed invoices for payment using accounting software applications.
• Directed customer inquiries to appropriate department personnel. Updated contact lists regularly when changes occur in employee status or contact information.
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