Operational Support & Customer Service Professional

Breeahna Mcduffey

**** * ***** **

Avondale, Arizona 85392

Home 602-***-****

Cell 480-***-****

Email Address: ***********@*****.***

Objective: To obtain a position where I can use my knowledge while learning

New skills to help others.

Work History:

Laveen elementary

Phoenix, Arizona

08/20 -current

Kids Club Manager

Overseeing operations, ensuring a safe and fun environment, planning age-appropriate activities, supervising and training staff, managing the budget and supplies, maintaining accurate records and cleanliness, providing excellent customer service to parents, and ensuring compliance with health and safety regulations

AAA

Phoenix, Arizona

Motorola Solutions

Phoenix,Arizona

12/17 - 05/20

Travel agent

Consulting with clients to understand their needs, planning and selling transportation, accommodations, and other travel services, providing advice on destinations and local customs, handling bookings and payments, and managing changes, cancellations, and complaints. They act as intermediaries between travelers and suppliers, offering expertise on visa requirements, insurance, and complex travel arrangements to ensure smooth and enjoyable trips

03/13- 12/17 Administrative Assistant/ Shipping Specialist

Managing an office's general correspondence, including phone calls, emails and faxes; Developing and maintaining an effective filing system. Sorting, filing, and maintaining filing systems for efficient recordkeeping and easy retrieval. Maintaining inventory on office supplies. Completing assignments. resolving client issues, giving requested information, and providing clients high-quality customer service. recording every detail of the order, from packing items into containers to labeling them.

XPO Logisitics

Phoenix, Arizona

01/12 - 11/17 Inventory Specialist Clark

Monitor work quality to consistently deliver exceptional customer service communicate with other department to maintain work flow, Maintain accurate inventory count. Ensure quality assurance processes and procedure are followed. operate all necessary warehouse equipment and tools. utilize a warehouse management system to maintain appropriate work documents in SAP. Moving material and inventory throughout the facility use hand trucks, conveyors or other equipment. Verfity order, label products and use a handheld scanner

Humana Pharmacy

Phoenix, Arizona

10/07- 12/12 Inventory Specialist Sme

Related to specific assigned area and assists with Inventory research. Triages receiving and replenishing in and outbound deliveries. Defined parameters around work expectations, quality, and priorities while maintaining and over seeing a small group of associate.

Inspiration group home

Phoenix,Arizona

02/06 - 10/09 Caregiver manager

maintaining a total care home scheduling appointments taking two doctors appointments preparing Medlog, staff communication logs. Group home checklist, performing fire drills and safety equipment drills, taking care of personal hygiene and everyday living preparing meals and Gtube fee

Education

South Point High School, Phoenix, Arizona, Diploma Class of 2005,

Kaplan University Major Nutrition Science.

Accomplishment:

(80hr) Job Readiness, Early Childhood Development Certificate, Individual Service Plan completion, Client Intervention Technique Title I&II, Adult/child/Infant CPR, First Aid Certification

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