Administrative Operations Leader with Compliance Focus

JENNIFER LEDGER

San Diego, CA ***** 714-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Office management and investigations professional with 10+ years supporting regulated programs through meticulous documentation, confidential records handling, and high-volume administrative operations. Experienced with budgets, purchasing, invoicing, calendars, reporting, and compliance deliverables; known for calm communication and strong ethics.

CORE SKILLS

Office & program administration • Calendar management • Budget prep & tracking • Invoicing/expense reconciliation • Records management (paper + cloud) • Procurement/inventory • Contract deliverables tracking • Microsoft Office (Excel, Word, Outlook) • QuickBooks • Research & verification

PROFESSIONAL EXPERIENCE

Co-Owner / Office Manager — AeroGlass (S-Corp), San Diego, CA Sep 2020 – Present

Manage AP/AR, payroll support, budgeting, vendor coordination, and organized records for day-to-day operations.

Prepare internal reports and monthly statements; support leadership with accurate data for decisions and planning.

Ensure compliance with CA agencies (CDFTA, Secretary of State, Bureau of Automotive Repair).

Coordinate schedules and communications with dealership and fleet clients; resolve issues promptly and professionally.

Background Investigator — San Manuel Tribal Gaming Commission, Highland, CA Apr 2009 – May 2014

Completed 500+ investigations annually to determine eligibility under Tribal, State, and Federal regulations.

Conducted interviews, verified records, and documented findings; produced clear summaries for adjudication decisions.

Managed sensitive information using LexisNexis, The Work Number, and court systems with strict confidentiality.

AmeriCorps Research Assistant / Member — CA Dept. of Corrections – Juvenile Justice, California Oct 2007 – Apr 2009

Built an MS Access data-collection system for statewide recidivism analysis; maintained accurate program documentation.

Community Manager — Assisted Living Community (HUD Housing), Illinois Jan 2002 – Dec 2005

Managed operations for a 120-unit HUD-regulated senior community including reporting, inspections, and resident services.

Directed lease compliance, recordkeeping, and contractor coordination for a major property remodel.

EDUCATION

B.A., Criminal Justice — California State University San Bernardino

CERTIFICATIONS

Wicklander-Zulawski (Interviewing & Interrogation), Dec 2010

CPR Certification Driver’s License

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