Technical Lead - Implementation

JAIVINDER SINGH

Bangalore, India • +91-976******* • *************@*****.*** • LinkedIn

SUMMARY

• 6.5+ years’ experience designing and delivering production-grade AI systems, specialising in agentic architectures, multi-agent orchestration, and LLM-based applications for enterprise scale

• Expertise in building production-grade multi-agent systems using LangGraph, RAG pipelines, prompt engineering, vector databases, and LLM APIs (OpenAI, Azure)

• Hands-on experience with AMELIA conversation AI platform, building 25+ projects across IT service desk, banking, and healthcare domains

• Proficient in modern AI/ML stack: LLMs, RAG systems, vector databases (pgvector, Chroma), semantic search, embedding models, and low-code AI platforms (Dify) TECHNICAL SKILLS

Programming Languages: Python, Groovy, HTML

AI/ML Frameworks & Tools: LangGraph, LangChain, Dify, RAG, Prompt Engineering, Vector Databases

(pgvector, Chroma), Embedding Models, LLM Evaluation, OpenAI API, FastAPI Development Platforms: Cursor, IntelliJ, Jupyter Notebook, Microsoft Visual Studio Tools & Platforms: Jira, Git, Bitbucket, Sharepoint, Microsoft Office, Putty, mRemoteNG Chatbot Platforms: Amelia, LLM-based Agentic Systems WORK EXPERIENCE

Quant AI, Bangalore, India

Technical Lead - Implementation Jan 2025 – Present

• Led end-to-end delivery of agentic AI systems for enterprise automation in utility workflows, reducing manual processing time by 60%+ across key workflows

• Architected multi-agent systems using LangGraph with dynamic decision-making, tool orchestration, and stateful memory.

• Built scalable FastAPI services for high-throughput AI workflows, handling 1,000+ requests/day with sub-second latency

• Designed stateful workflows using FSMs, improving system reliability by 40% and cutting debugging time significantly

• Developed LLM applications with Dify for rapid prototyping, cutting proof-of-concept delivery time from weeks to days

• Integrated PostgreSQL for persistence, memory, and workflow recovery

• Led design discussions, shaped technical roadmap, and aligned AI solutions with business goals, improving stakeholder alignment and delivery predictability Amelia – IPsoft Company, Bangalore, India

Cognitive Technical Lead Feb 2022 – Jan 2025

• Led a team of 7 engineers to deliver 15+ high-complexity projects on time, maintaining 100% on- time delivery across all client engagements

• Architected and implemented conversational AI solutions for IT service desk, banking, and healthcare sectors, deflecting 40%+ of tier-1 support tickets through AI automation

• Developed reusable automation tools using REST Services and Python SDK, reducing implementation effort by 30% across new project deliveries

• Integrated Amelia with enterprise platforms: Microsoft Teams, Slack, Salesforce, and custom APIs

• Managed client interactions, delivered product demos, and incorporated feedback for iterative improvements

Sr. Cognitive Implementation Engineer July 2021 – Feb 2022

• Designed end-to-end conversational flows and integrated RESTful APIs for complex implementations serving 50,000+ enterprise users

• Collaborated across teams to deliver high-quality solutions aligned with design specifications

• Handled client communications and product delivery, ensuring 100% on-time completion

• Built custom user interfaces (HTML) and backend integrations using Groovy scripting Cognitive Implementation Engineer Aug 2019 – July 2021

• Developed intent recognition and entity extraction models trained on real-world user utterances, achieving 90%+ NLU accuracy across production deployments

• Implemented business process automation and conversational UX design across multiple domains

• Designed and deployed end-to-end chatbot solutions from UI development to API integration

• Worked with cross-functional teams to translate business requirements into technical implementations

EDUCATION & CREDENTIALS

Master of Engineering Wireless Communication

Thapar University, Punjab, India July 2018 CGPA: 8.15 Dissertation: Studies on Fractal Microstrip Antenna Array for Wireless MIMO Applications Bachelor of Tech. Electronics & Communication Engineering Indraprastha University, New Delhi, India

PUBLICATIONS

Singh, J., & Kaur, A. (2018). "Design of an Aperture Coupled Sierpinski Gasket Fractal Array for MIMO WLAN Application." International Journal of Electrical, Electronics, and Data Communication (IJEEDC), 6(8), 8-10.

ACHIEVEMENTS

• "Most Valuable Amelian" – Amelia SoundHound AI (2023) Recognized for exceptional contributions to team success, leadership, and consistent performance

• Wall Street Journal Feature – IPsoft Development Team (2020) Featured as part of the development team pioneering cutting-edge AI/automation innovations

• "Excellent Paper Award" – International Institute of Engineers Research Conference (2018) Awarded for presenting research on Sierpinski Gasket Fractal Antenna design

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