Frontend Developer

Tyrone Henderson

Spotsylvania, VA

[******.***********@*****.***] [540-***-****]

https://www.linkedin.com/in/tahj1999

https://tahjstudio.com

Professional Summary

Technical Support Specialist with 3+ years of experience in customer support, quality assurance, and compliance-driven environments, currently supporting enterprise systems through Apex Systems (contract supporting Boeing). Proven ability to troubleshoot complex applications, manage high-volume support requests, and deliver exceptional customer experiences.

Frontend developer with hands-on experience building responsive, production-ready websites using HTML, CSS, JavaScript, and React (in progress), including real-world client projects and API integrations.

Technical Skills

Frontend: HTML, CSS, JavaScript, React (learning)

Tools & Platforms: Salesforce, CRM systems, Google Workspace, Microsoft Office Web & APIs: Netlify, EmailJS, REST APIs, Google Calendar API Core Strengths: Troubleshooting, Debugging, Responsive Design, QA Testing, SLA Management

Other: Cross-browser compatibility, Mobile-first design, Customer Support Professional Experience

Technical Support Specialist

Apex Systems

June 2024 – Present Remote

● Provide multi-channel technical support (phone, email, chat, web) for complex applications

● Troubleshoot issues involving GPS downloads, flight planning tools, and mobile platforms

● Guide users through step-by-step solutions to resolve technical issues

● Triage and prioritize cases based on SLA requirements

● Document and track issues in CRM systems

● Contribute to internal knowledge base improvements Junior Contract Specialist

Kaeser Compressors, Inc.

August 2023 – April 2024

● Reviewed and edited contracts to ensure compliance with company standards

● Managed vendor onboarding documentation and compliance workflows

● Maintained records across ISNetworld, Avetta, Ariba, and ServiceChannel

● Verified insurance documentation for vendors and subcontractors

● Supported customer issue intake and internal coordination Customer Service & Quality Assurance Specialist

ASM Research

March 2021 – August 2023 Remote

● Supported government programs in compliance-driven environments

● Managed customer cases using Salesforce

● Promoted to Quality Assurance Agent based on performance

● Evaluated and scored interactions to improve service quality

● Provided feedback to improve team performance

Frontend Development Experience

Freelance Frontend Developer

Tahjstudio

January 2026 – Present

● Built a production-ready business website for a real client (cottage bakery, Northern VA)

● Developed custom forms using EmailJS for order, quote, and contact functionality

● Integrated Google Calendar API for real-time booking availability

● Implemented dynamic Instagram feed integration

● Deployed via Netlify with custom domain

● Utilize AI-assisted tools while strengthening core development fundamentals Portfolio Projects

https://tahjstudio.com

● Developed responsive web applications demonstrating UI/UX design and layout systems

● Applied mobile-first design and cross-browser compatibility

● Focused on performance and clean user experience Additional Experience

Security Officer – Securitas Security Services USA, Inc. (Feb 2020 – Feb 2021) Salesperson – Boost Mobile (Jan 2018 – Jan 2020)

Stock Associate – Burlington (Aug 2017 – May 2018) Sales Associate – Old Navy (June 2016 – Aug 2017)

Education

Advanced High School Diploma

James Monroe High School — Fredericksburg, VA (2017)

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