Office Manager with 19+ Years Experience

HEATHER GRUVER

Office Manager

*******@*****.*** 661-***-**** Palmdale, CA

WORK EXPERIENCE

Office Manager / Dispatch Coordinator

All Valley Trucking

March 2015 - current Valencia, CA

Coordinate daily scheduling and dispatch operations to ensure efficient workflow

Manage communication between drivers, clients, and vendors Maintain accurate records, job documentation, and scheduling systems Support overall office operations by organizing priorities and resolving issues quickly

Assist with payroll processing while focusing primarily on operational coordination

Office Manager

911 Restoration and Construction Services

April 2011 - September 2014 Northridge, CA

Managed multiple construction projects while maintaining client satisfaction Supervised office staff and handled high-volume incoming calls Acted as liaison between clients, vendors, and project teams Resolved customer issues quickly and professionally Receptionist / Project Manager

J&J Cabinets and Designs

July 2010 - April 2011 Chatsworth, CA

Promoted from Receptionist / Dispatcher based on performance and reliability Coordinated project schedules, inspections, and contractor timelines Assisted clients with design selections and project planning Acted as liaison between clients, contractors, and management Receptionist / Dispatcher

J&J Cabinets and Design Center

June 2009 - July 2010 Chatsworth, CA

Managed front desk operations and scheduled client appointments Maintained records and provided customer service support Regional Training Manager / Store Manager

Starbucks, Inc.

April 2004 - June 2009 Carpinteria, CA

Trained new store teams and improved operations

Opened new locations and supported staff development CAREER OBJECTIVE

Organized and detail-oriented Office Manager

with 14+ years of experience coordinating

operations, scheduling, and project workflows in

fast-paced environments. Strong background in

customer service, team support, and record

management, with a proven ability to keep

projects on track and operations running

smoothly. Known for excellent communication,

problem-solving, and the ability to manage

multiple priorities while maintaining a high level of accuracy and professionalism.

EDUCATION

Bachelor of Arts

Rhetoric & Composition

University of California, Santa Barbara

2006

Phlebotomy License

Clinical Training Institute

SKILLS

Office Management

Project Coordination

Scheduling & Calendar Management

Customer Service

Client Relations

Vendor Communication

Record Keeping & Documentation

Process Improvement

Data Entry

Problem Resolution

Multi-line Phone Systems

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