Executive Assistant with 10+ Years Experience

MELINDA SIDON

Executive Assistant

Mobile: +639********* Email: ************@*****.***

HIGHLIGHTS OF QUALIFICATIONS

• Accomplished Executive Assistant with over a decade of experience in administrative support, customer service, and team collaboration.

• Adept at managing diverse responsibilities, including executive calendar management, event planning, and vendor relations.

• Skilled communicator with a proven ability to foster collaboration between senior management and teams to achieve business objectives.

• Proficient in leveraging technology to streamline operations, improve efficiency, and deliver excellent service.

AREAS OF EXPERTISE AND TECHNICAL SKILLS

• Administrative Support & Organization: Calendar and email management, scheduling, and data entry.

• Customer Service & Relationship Management: Client communication, issue resolution, and fostering strong vendor relationships.

• Event & Travel Coordination: Planning and executing events, travel arrangements, and reservations.

• Technical Proficiency:

o Tools: Google Workspace, MS Office, Canva, Wix, MailChimp, Outlook, Slack o CRM: Trackme, Yottled, Okta, Stripe, Slack, Acuity o Project Management: ClickUp

PROFESSIONAL EXPERIENCE

Executive Assistant – Remote

PNW Marketing & Travel Company, Inc Seattle, Washington, United States July 2022 – October 2025

• Manage the CEO’s dynamic calendar, email inbox, and correspondence.

• Update and maintain the company’s calendar of events, ensuring all schedules, travel, and logistics are accurate and organized.

• Coordinate and support marketing events such as trade shows, festivals, expos, and community activities.

• Book and modify customer vacation reservations, ensuring seamless service and satisfaction.

• Prepare and present weekly and monthly KPI reports for the Sales Team.

• Process payments and refunds, send reminders, and confirm guest reservations.

• Oversee email management by sorting, filtering, and prioritizing messages. Executive Virtual Assistant

Music Creator Full-time (Remote)

February 2021 – March 2022

• Reported directly to an independent music creator based in the United States.

• Maintained a database containing production details and bookings.

• Handled email management by sorting and filtering daily correspondence.

• Administered social media accounts including Facebook, Instagram, and Twitter.

• Managed website creation using Wix and assisted with Mailchimp campaigns and copyright publishing tasks.

Social Media Manager (Freelance)

June 2022 – November 2022

• Managed the client’s social media presence across Facebook, Instagram and TikTok, uploading photos and videos from fashion shows and art-events to grow audience engagement.

• Edited and published digital journals, calendars and paintings designed by the client, using Canva and Wix for promotion and goods listing.

• Responded to, engaged with and reached out to the client’s followers to build a vibrant online community.

• Supported personal and administrative tasks on behalf of the client, ensuring seamless coordination of content and activities.

• Utilized tools including Canva, Wix, ClickUp, Notion, Contentment, Google Workspace, Dropbox, YouTube and Discord.

Administrative Assistant (Level 2)

Project Controls Department, Urbacon Trading and Contracting Doha, Qatar February 2015 – March 2017

• Supported senior management, including the Project Controls Director and Cost Control Managers.

• Managed payment certificates, invoices, and purchase requisitions for department needs.

• Liaised with suppliers and employees to expedite document processing and payments.

• Answered and screened calls, addressing inquiries professionally. Customer Service Representative

Revol Wireless (Cleveland, OH, USA), Itouchpoint Ltd Philippines January 2011 – July 2014

• Handled customer inquiries via calls and emails, offering tailored solutions and recommendations.

• Researched and coordinated with vendors to resolve payment issues.

• Maintained and updated customer records for accurate account management. Customer Service Representative

PayPal, eBay, Sears, KMART (USA & Canada), Sitel Philippines October 2008 – December 2010

• Evaluated and resolved customer account concerns, ensuring tailored solutions.

• Assisted customers in creating and managing websites with precision.

• Processed online sales orders and promoted offers to boost sales and satisfaction. Credit and Collections Officer

Citibank Quezon City, Philippines

June 2004 – July 2008

• Managed debt collection, reducing delinquencies through proactive account rehabilitation.

• Improved workflows to enhance efficiency and reduce manual input.

• Ensured prompt resolution of account issues and concerns. EDUCATION AND CERTIFICATIONS

• Bachelor of Science in Computer Science Polytechnic University of the Philippines, Sto. Tomas, Batangas (June 2000 – March 2004)

• Introduction to SQL Using Oracle 9i Informatics International College, Eastwood Libis, Quezon City

(September 2017 – December 2017)

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