Dynamic Customer Service & Logistics Specialist

Tim Barrows

Logistics Customer Service Lubbock, Texas 806-***-**** ********@*****.***

About Me

I have achieved a diverse background with 15 years of professional experience excellent in light industrial, forklift operating, customer service, retail, warehousing, janitorial, guest services, shipping and receiving and logistics. Showcasing expertise in food service environments, reflecting adaptability and professionalism in all positions.

Areas of Expertise

● Fork Lift operations: Sit-down, Stand-Up, Reach Lifts, Clamp Lifts, Order Pickers. 15 yrs experience

● Food Service: Hosting, Server, Back of house, Front of house. 6 yrs experience

● Logistics: Inventory Control Specialist, Shipping/Receiving. 15 yrs experience

● Customer Service Specialist: 5 yrs experience in Guest Services, Sales Specialist, Following up with clients or customers by phone, web chat or email to check that they’re still satisfied with their purchases or services received

Experience

Manpower Temp Services, San Diego, CA, Lubbock, TX Customer Service, Guest Services, Sales, Warehousing (September 2019 – Current)

● Excelled in customer relations, greeting guests warmly as a host, guest services, room service attendant. Handled customers needs efficiently and managed complaints professionally

● Showcased proficiency in fast-paced environments as a server

● Coordinated OSHA safety daily check lists while maintaining cleanliness of standards

● Professional in operating forklifts, tools, power tools, pallet jacks, pulling orders, stocking and receiving inbound material

PSG-Pro Specialties Group, Inc., Miramar, CA

Customer Service, Shipping and Receiving, Sales (July 2016 - August 2019)

● Excelled in receiving purchase orders and entering them into Oracle Net Suite ERP, WMS applications

● Managed inventory cycle counting and professionally managed inventory transfers within Net Suite to increase profit and transparency

● Professional with operating industrial equipment and forklifts in a fast-paced setting daily

● Promoted to receiving a lead role in six months overseeing logistics

● Supported sales and marketing efforts with customers daily and assisted in business sales increase of 50%-60%

CES – California Electrical Supply, Chula Vista, CA Shipping and Receiving Clerk/Delivery Driver, Material Handler, Sales, Field CSR Rep. (November 2013 - June 2016)

● Professional experience in warehouse operations, including stocking and receiving purchase orders

● Very proficient with customers, handling counter sales, pulling orders and delivering reliable prompt services to our clients daily

● Excelled at insuring satisfaction and timely service GLOTEL, Clairemont Mesa, CA

Cross Dock Manager Contractor for AT&T (June 2009 - November 2013)

● Managed and excelled in warehousing by deploying equipment to general contractors with time constraints involved

● Proficient in FedEx and UPS shipping manager applications and radio frequency asset management programs

● Minimized asset loss in field operations and was recognized for professional organizational skills, teamwork, and initiative

● Contributed to productivity improvement ideas to management Target, Chula Vista, CA

Customer Service, Warehouse, Floor Sales Representative (October 2006 - June 2007)

● Excellent customer service, greeting and assisting shoppers on the sales floor

● Gained professional experience operating heavy material handling equipment such as light and heavy forklifts, scissor lifts, and reach lifts

Kmart, Chula Vista, CA

Material Handler, Floor Sales, Customer Support, Floor Lead (February 2004 - October 2006)

● Developed advanced material handling skills in shipping and receiving within the warehouse

● Provided outstanding customer service, managed floor operations and trained team members to excel in their roles

Skills

Teamwork and Collaboration Multitasking Abilities

Customer Service Excellent Communication

Sales Critical Thinking

Time Management Active Listening

Attention to Detail Organizational Skills

Education A.A, Computer Programming, Telecommunications. Associated Technical College, San Diego, CA

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