Administrative Support Specialist

Heather D. Bett

Mooresville, NC ***** • 704-***-**** • *************@*****.***

Professional Summary

Dependable and detailoriented Administrative and Clerical Professional with extensive experience supporting office operations, legal teams, educators, and customerfacing environments. Strong multitasker with excellent communication skills, a positive attitude, and a proven ability to manage highvolume tasks with accuracy and professionalism.

Core Skills

Administrative Skills: Office management, scheduling, data entry, document preparation, filing systems, mail handling, meeting minutes Customer Service: Front desk operations, guest relations, resident support, conflict resolution, phone support Technical Skills: Microsoft Office Suite, digital file management, recordkeeping, research, database entry Legal Support: Real estate transactions, title documentation, municipal filings, document review Education & Support: Classroom assistance, student supervision, event coordination Other Strengths: Multitasking, confidentiality, teamwork, independent work, problemsolving

Professional Experience

Concierge

Cadence of Mooresville Assisted Living — Mooresville, NC 2024–2025

Welcomed guests, assisted vendors, coordinated transportation, and supported newhire orientations.

Managed incoming calls, mail distribution, staff meeting attendance, and meeting minutes.

Assisted residents, visitors, and families with questions and community support.

Legal Assistant

Homesly & Wingo Law Group, PLLC — Mooresville, NC 2022–2023

Supported the Real Estate department with documentation and transaction preparation.

Gathered information for property sales/purchases and created complete transaction files.

Recorded finalized documents with appropriate municipalities.

Teacher’s Assistant

Sherrills Ford Elementary School — Sherrills Ford, NC 2021–2022

Assisted teachers with classroom instruction and supervised group learning activities.

Monitored students during lunch, recess, and transitions.

Supported dropoff/pickup procedures and school events.

Correctional Officer

NC Department of Public Safety — Salisbury, NC 2020–2021

Ensured safety of the public and offenders while maintaining facility security.

Managed daily inmate procedures, including activities, appointments, and transports.

Conducted searches, performed routine checks, and completed daily documentation.

Administrative Assistant

Cisive Group — Holtsville, NY 2013–2019

Interacted with vendors and customer service personnel to support office operations.

Managed client correspondence, tracked records, and maintained accurate documentation.

Conducted research to support staff with routine and special projects.

Created and updated physical and digital files while ensuring compliance and confidentiality.

Administrative Assistant

Equity Settlement Service Inc. — Smithtown, NY 2012–2013

Ordered searches, records, and documents from appropriate agencies.

Reviewed and summarized documentation related to property title status.

Reported findings to attorneys and clients through written and verbal communication.

Reviewed legal documents for accuracy and compiled research for abstracts.

Administrative Assistant

Orysn Abstracts — Bayside, NY 2011–2012

Completed searches, ordered records, and verified registration document accuracy.

Compiled research data for title abstracts and reported findings to attorneys and clients.

Scheduled meetings, estimated closing dates, and maintained documentation.

Entered customer interaction details into internal systems.

Education

Bachelor of Science, Criminal Justice SUNY College at Brockport — Brockport, NY

Associate of Science, Criminal Justice Nassau Community College — Garden City, NY

Certifications & Licenses

Certified Correctional Officer, State of North Carolina

CPR, AED & Adult First Aid Certified

New York State Notary Public License

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