Executive Assistant with Leadership & Operations Focus

SUSAN RAMIREZ

Perris, CA ***** 909-***-**** *********@*****.***

Professional Summary

Experienced Executive Assistant with over 7 years of experience providing administrative, organizational, and leadership support. Highly skilled in managing schedules, correspondence, and office operations to ensure smooth daily workflow. Strong ability to multitask, communicate effectively, and deliver excellent customer service while maintaining attention to detail.

Skills

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

• Google Docs and Sheets

• Canva (document and presentation design)

• Customer Service and Communication

• Leadership and Team Training

• Ability to Learn Quickly

• Multitasking and Time Management

• Typing Speed: 45 WPM

Professional Experience

Executive Assistant

Alta Vista Credit Union 2003 - 2009

• Provided high-level administrative support to senior management, including scheduling meetings, preparing reports, and managing correspondence.

• Coordinated office operations, maintained organized records, and supported project management initiatives.

• Managed travel arrangements, event planning, and internal communications.

• Improved office productivity through implementation of efficient systems and tools.

Assistant

Diaderm – Riverside, CA 05/2023 – Current

• Manage daily operations, ensuring smooth workflow and high service standards.

• Enhance customer satisfaction through effective communication and conflict resolution.

• Lead team training initiatives to improve skills and performance.

• Streamline processes to enhance productivity and reduce operational costs.

• Maintain organized records and reports using Microsoft Office.

Supervisor

Peak Home Bargins – Beaumont, CA 01/2018 – 11/2023

• Supervised warehouse operations, overseeing inventory management, returns, and quality control.

• Handled customer inquiries, refunds, and problem resolution with professionalism.

• Managed payroll, employee scheduling, and onboarding processes.

• Used Google Calendar to manage employee schedules and report updates.

• Hired and trained new employees, ensuring smooth orientation and integration. Education

Bachelor of Science in Information Technology – University of Phoenix, Tempe, AZ (2005)

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