Service-Oriented Automotive Support Specialist
Resume:
Michael Akers
Gainesville, GA ***** +1-943-***-**** **********@*****.***
Professional Summary
Seeking an entry-level position to continue my career in a high-level professional environment. To secure employment with a reputable company, where I can utilize my skills and business studies background to the maximum. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Work Experience
Service BDC Representative
Hyundai of Kennesaw Kennesaw, GA
January 2026 to Present
1. Manage high-volume inbound and outbound customer communications (calls, texts, emails) to schedule service appointments and maximize shop productivity
2. Proactively follow up with existing customers for maintenance reminders, declined services, and missed appointments to drive retention and revenue
3. Deliver a high-quality customer experience by responding promptly, professionally, and with a solutions-focused approach
4. Coordinate with service advisors and technicians to ensure accurate appointment setting, proper workload distribution, and efficient workflow
5. Maintain detailed and accurate customer records within CRM systems, tracking all interactions and follow-ups 6. Handle objections confidently while educating customers on service needs, pricing, and value 7. Meet or exceed daily, weekly, and monthly performance metrics including appointment set rate, show rate, and customer satisfaction scores
8. Identify upsell opportunities and promote additional services based on customer history and vehicle needs 9. Resolve customer concerns and escalate issues when necessary to ensure a positive service experience 10. Stay up to date on dealership promotions, service offerings, and manufacturer recommendations 11. If you want, I can tailor it to sound more aggressive (sales-driven), more customer-service focused, or even match a specific dealership vibe.
Service Advisor
Premier Nissan Mall of Georgia Buford, GA
October 2024 to Present
• Provided exceptional customer service by promptly greeting customers, assessing their needs, and recommending appropriate services
• Effectively communicated with customers to explain recommended repairs and maintenance, ensuring transparency and trust
• Managed a high volume of customer inquiries and concerns, resolving issues in a timely manner to ensure customer satisfaction
• Collaborated with technicians to prioritize repair orders based on urgency and availability of parts
• Maintained accurate records of customer interactions, service history, and vehicle information using CRM software
• Consistently met or exceeded monthly sales targets for additional services such as tire rotations, oil changes, and brake inspections
• Developed strong product knowledge to effectively upsell maintenance packages and accessories to customers
• Assisted in the coordination of vehicle drop-off/pick-up logistics for efficient workflow management
• Performed quality control checks on completed repairs to ensure adherence to company standards before returning vehicles to customers
Service Advisor
Premier Nissan Mall of Georgia Buford, GA
October 2024 to June 2025
• Provided exceptional customer service by promptly greeting customers, assessing their needs, and recommending appropriate services
• Effectively communicated with customers to explain recommended repairs and maintenance, ensuring transparency and trust
• Managed a high volume of customer inquiries and concerns, resolving issues in a timely manner to ensure customer satisfaction
• Collaborated with technicians to prioritize repair orders based on urgency and availability of parts
• Maintained accurate records of customer interactions, service history, and vehicle information using CRM software
• Consistently met or exceeded monthly sales targets for additional services such as tire rotations, oil changes, and brake inspections
• Developed strong product knowledge to effectively upsell maintenance packages and accessories to customers
• Assisted in the coordination of vehicle drop-off/pick-up logistics for efficient workflow management
• Performed quality control checks on completed repairs to ensure adherence to company standards before returning vehicles to customers
Director
We Are Living Proof Lawrenceville, GA
April 2015 to June 2024
• Provided individual counseling sessions to clients struggling with drug and alcohol addiction, offering support, guidance, and resources for recovery
• Facilitated group therapy sessions for clients in a residential treatment program, promoting peer support and fostering a sense of community
• Conducted comprehensive assessments to determine the severity of substance abuse issues and develop personalized treatment plans
• Maintained accurate and confidential client records in compliance with legal and ethical standards
• Educated clients on the physical effects of substance abuse, withdrawal symptoms, relapse prevention strategies, and coping mechanisms
• Assisted clients in identifying triggers for substance use through self-reflection exercises and developing healthy coping skills as alternatives
• Supported family members by providing education about addiction dynamics, facilitating family therapy sessions, and connecting them with appropriate resources
• Participated in ongoing professional development activities such as workshops or conferences to stay updated on best practices in addiction counseling
• Successfully helped 70% of clients achieve sobriety within the first year of treatment through individualized counseling interventions
Warehouse Associate
Amazon Braselton, GA
June 2021 to April 2024
• Received, inspected, and documented incoming shipments of products
• Efficiently organized and maintained inventory in accordance with company standards
• Accurately picked and packed orders for shipment, ensuring proper labeling and documentation
• Utilized forklifts and other equipment to safely transport materials within the warehouse
• Collaborated with team members to complete daily tasks in a timely manner
• Assisted in conducting physical inventory counts to reconcile stock levels Director
We Are Living Proof Lawrenceville, GA
April 2015 to June 2021
• Provided individual counseling sessions to clients struggling with drug and alcohol addiction, offering support, guidance, and resources for recovery
• Facilitated group therapy sessions for clients in a residential treatment program, promoting peer support and fostering a sense of community
• Conducted comprehensive assessments to determine the severity of substance abuse issues and develop personalized treatment plans
• Maintained accurate and confidential client records in compliance with legal and ethical standards
• Educated clients on the physical effects of substance abuse, withdrawal symptoms, relapse prevention strategies, and coping mechanisms
• Assisted clients in identifying triggers for substance use through self-reflection exercises and developing healthy coping skills as alternatives
• Supported family members by providing education about addiction dynamics, facilitating family therapy sessions, and connecting them with appropriate resources
• Participated in ongoing professional development activities such as workshops or conferences to stay updated on best practices in addiction counseling
• Successfully helped 70% of clients achieve sobriety within the first year of treatment through individualized counseling interventions
Service Advisor
Town Center Nissan Valencia, CA
February 2014 to September 2016
• Provided exceptional customer service and support to clients, addressing inquiries, resolving issues, and ensuring overall satisfaction
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Developed strong relationships with customers through active listening, empathy, and personalized assistance
• Identified opportunities for upselling or cross-selling products based on customer needs and preferences
• Collaborated with cross-functional teams to resolve complex customer issues in a timely manner Service Advisor
Town Center Nissan Valencia, CA
February 2014 to September 2016
• Provided exceptional customer service and support to clients, addressing inquiries, resolving issues, and ensuring overall satisfaction
• Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Developed strong relationships with customers through active listening, empathy, and personalized assistance
• Identified opportunities for upselling or cross-selling products based on customer needs and preferences
• Collaborated with cross-functional teams to resolve complex customer issues in a timely manner Education
Associate's degree diploma or GED)
Film (High school
Film (College)
Arizona State University-Tempe Tempe, AZ
April 2005 to June 2010
High school diploma or GED
Film (High school diploma or GED)
Skills
Heavy lifting Customer service Inbound logistics Employee relations Vehicle inspections Customer support Tire service Microsoft Excel Computer operation Financial transaction processing Management Automotive repair Outdoor work Load & unload Communication skills Retail sales Negotiation Social media management Dealership experience Sales Account management English Automotive service Cherry picker Guest services Rental car coordination Warehouse experience Assembly Typing Auto service management Courier Cash register Supervising experience Vehicle maintenance RV service advisor experience Maintenance Phone etiquette Driving Weight handling in the workplace Manual handling 3PL Automotive diagnostics Climbing GPS Handling customer inquiries Computer skills Leadership Customer retention Time management Factory Transportation safety regulations Auto estimating Service writing POS Medical office experience Automotive service record keeping Delivery driver experience Group home experience Outbound logistics Personal vehicle (delivery method) Outside sales Mechanical knowledge Forklift Customer communication Languages
English - Native
Certifications and Licenses
Driver's License
Additional Information
Authorized to work in the US for any employer
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