Remote Customer Service Professional

Shenica Norwood

Birmingham, AL 205-***-**** ***********@*****.***

Professional Summary

Dedicated and customer-focused professional with experience in remote customer service. Skilled in handling high-volume calls and email communications while maintaining professionalism and efficiency. Strong communication skills, problem-solving abilities, and a commitment to providing excellent customer experiences.

Work Experience

Remote Customer Service Representative – T-Mobile (2020–2023)

• Answered inbound customer calls and provided support with professionalism and accuracy.

• Responded to customer emails promptly, resolving inquiries and concerns effectively.

• Maintained a positive customer experience while managing multiple tasks in a remote environment.

• Demonstrated strong communication and problem-solving skills to meet customer needs. Skills

• Customer Service

• Phone Communication

• Email Communication

• Problem Solving

• Time Management

• Remote Work Experience

Education

Jackson-Olin High School

Business Certification

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