Travel Booking Agent-Customer Service & Analytics professional

RESUME’

PERSONALINFORMATION

LAST NAME (S): Fontenelle

FIRST NAME(S): Kisna

DATE OF BIRTH: January 23rd 2001

NATIONALITY: Saint Lucian

Marital Status: Single

Cell Number: 1 (758) 725 - 8947/ 1 (758) 488 - 4408 Email Address: ***************@*******.***

Address: Cedar Heights, Vieux Fort, St Lucia

Summary

I am a very determined, result oriented, great team player with experience in customer service, sales and accounting. I am an out-going individual with a bubbly personality who is always enthusiastic about any task given and meeting new people.

EDUCATION

• Tertiary Education

Ministry of Education Post-Secondary Program Aug .2017- May 2019

• Secondary Education

Vieux- Fort Comprehensive Secondary School Campus A&B Sept. 2012- June 2017

• Primary Education

Plain View Combined School

Sept. 2005-July 2012

EXAMINATIONS

CXC Examination passes as follows:

• Mathematics (2) Electronic Document

Preparation (1)

• English (1) Biology (2)

• Principles of Business (1)

• Social Studies (2)

• Office Administration (1)

WORK EXPERIENCE

• True Value Building & Hardware Supplies Ltd:

Position: Assistant to the Accounting Clerk

Duties: Filing, Handling Accounting Journals, bookkeeping

• L’escape A Boutique Resort:

Position: Bartender

Duties: Preparation of Alcoholic and Non- alcoholic drinks, taking orders, Interaction with customers, Maintaining Stock

• Itel Smart Solutions:

Position: Customer Experience Coach/Quality Analyst Duties: Monitoring/analyzing interactions between agents and clients, coach agents on company processes and standards

• Tolyn Manufacturers:

Position: Sales Receptionist

Duties: Preparation of invoices and delivery slips, maintaining reception area, providing product knowledge to walk in customers/via the phone, inputting orders into QuickBooks, preparing end of day reports.

• Great HealthWorks:

Position: Sales Representative

Duties: Preparing and submitting sales orders, answering client questions about product/pricing/promotions, creating leads, maintaining product knowledge.

• Call Experts:

Position: Cold Caller

Duties: Conducting outbound calls to potential clients, building rapport and client trust, gathering essential information, providing overview of product, answering inquiries, maintaining accurate records.

• National Council on Public Transportation:

Position: Secretary

Duties: organizing documents and paperwork, maintaining filing system, answering and directing phone calls, documenting financial information, scheduling meetings, updating database.

• CG United Insurance Limited

Position: Trainee Underwriter

Duties: policy risk assessment, policy development, premium calculations, quotations, filing, daily cash summary, compliance

skills

• Telephone Etiquette

• Competent in Microsoft

• Proficient in Electronic Document Preparation

• Adaptability

• Patience

• Customer Service

• Willingness to improve Analytical

Certifications

• The Award for Excellence in: Electronic Document Preparation (2017 to present)

• Post-Secondary Programme Students Council Award (2019 to present)

• Award of Excellence Golden Certificate for Business Studies

(2017 to present)

(2018 to present)

(2019 to present)

REFERENCES

Mr. Henson Leon

Tele no. 1-758-***-****

Mr. Godfrey Ferdinand

Tele no. 1-758-***-****

Contact this candidate