Office Administration & Operations Leader

Lisa Traylor

Office Management

***********@*********.*** • 281-***-****

LinkedIn • Kingwood, TX 77345

Analytical and detail-oriented professional with extensive experience in office administration, customer service, team building, and database management. Demonstrated expertise in coordinating comprehensive administrative processes, organizing necessary and precise paperwork, addressing all evolving queries, and maintaining overall correspondence with key stakeholders. Knowledgeable in developing work schedules/SOPs, reviewing databases, and providing training and mentorship to staff. Excellent interpersonal, presentation, and communication skills along with ability to build and strengthen long-term business relationships with clients and staff. Skilled in creating and implementing detailed administrative processes to reduce redundancy, improve accuracy, and achieve organizational objectives.

Areas of Expertise

•Documentation Management

•Correspondence & Communication

•Scheduling & Time Management

•Process Improvement

•Robust Customer Service

• Relationship Building

•Operations Management

•Office Administration

•Process & Procedure Execution

•Regulatory Compliance

•Appointments & Correspondence

•Event Planning & Management

Professional Experience

Houston Police Department, Houston, TX 2014 to 2023

Office Supervisor

Played integral role in planning and executing work schedule for operational efficiency. Gathered data and registered details of entire office and substance records. Bolstered staff performance through consistent evaluation. Planned and finalized all assigned office tasks within time-sensitive deadlines. Adhered to office rules/regulations as per defined policies and procedures. Investigated database information with keen focus on communicating incident-related inquiries to public and police departments. Streamlined and improved incident reporting process.

●Led, trained, and guided cross-functional staff members to attain organizational milestones and vision.

●Achieved a 99% reduction in crime reporting errors through the implementation of improved reporting procedures.

●Created effective lesson plans and training materials that received positive feedback from learners and instructors.

Houston Police Department, Houston, TX 2009 to 2014

Team Lead of NIBRS Transition Division/Office Supervisor

Facilitated the creation of comprehensive standard operating procedures for the RMS, ensuring consistency and efficiency in its use across the organization. Collaborated with stakeholders to identify best practices for the use of the RMS, and integrated these practices into the standard operating procedures. Engaged with cross-functional teams for timely completion of all assigned tasks.

●Collected authentic data and devised technical training manuals/lesson plans, optimizing operational effectiveness of new system.

●Designed and implemented business practices/procedures, focusing on HPD’s replacement Records Management System (RMS).

●Developed and implemented standardized operating procedures that significantly improved operational efficiency.

Houston Police Department, Houston, TX 2006 to 2009

Administration Associate

Entered serialized property into the TCIC/NCIC database, as well as canceled and modified existing entries. Located property records in the TCIC/NCIC database and provided information to authorized personnel as required. Assisted departmental employees with OLO system problems, troubleshooting technical issues, and providing guidance on system usage as needed.

●Analyzed and converted written crime data into coded data, ensuring accuracy and completeness of information for entry into the TCIC/NCIC database.

●Complied with and responded to teletype messages from the DPS, ensuring timely and accurate communication with other agencies.

Additional Experience

Senior Data Entry Operator, Houston Police Department, Houston, TX

Clinic Assistant/Health & Human Services Division, Houston Police Department, Houston, TX

Jailer, Houston Police Department, Houston, TX

Correctional Officer II, Texas Department of Criminal Justice, Huntsville, TX

Education

Bachelor of Arts in Organization Leadership

Texas A&M University, Commerce, TX

Associate of Arts in Business Administration

University of Phoenix, Phoenix, NV (One Line)

Training

Leadership Coaching/Mentoring Conflict Resolution SAP Customer Service

Certifications

ISO Access Operator FEMA TCOLE Basic Instructor Compliance Security Awareness Medical Assisting Secretarial Science Notary Public

Software

Word Excel PowerPoint MS Team Records Management System Google Docs Google Sheets C-Smart KRNOS SAP

Military

United States Army/Army Reserves

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