Part-Time Senior Security/Member Services Specialist

Christine *******@*******.************ net Boyertown, PA

WORK HISTORY

Security Manager at 193rd Special Operations Medical Group 01/2012 - Current (13 years)

* Responsible for initiation and maintenance of security clearance for all medical group personnel * Initiates background checks for personnel in conjunction with the 193rd Security Forces Squadron Health Records Technician at 193rd Special Operations Medical Group 01/2006 - 12/2019 (14 years)

* Manages and updates Appointment letters for the 193 SOMDG * Updating our members mileage in accordance with base policies on Lodging, Per diem, etc. * Generates timely pay rosters for all unit members for drill weekend * Assists in the timely pay process of each unit member for all types of duties performed each month * Works closely with Group and Wing leadership in organizing morale events such as Family day Picnic, Holiday celebrations, etc. * Monitors all Medical Separations, Transfers and Loss Rosters * Manages record audit of 1900 wing members' medical records * Provides excellent customer service to all unit members that come to the front desk for assistance * Assists in the scheduling and organization of medical appointments during UTA weekends * Conducts medical record audit after the UTA weekends to ensure accuracy and completeness * Directs supporting personnel and activities on UTA weekends to most efficiently care for patients' needs * Maintains the process for reviewing health records to ensure deployment readiness for upcoming deployments

* Provides prescreening of medical records and creates checklist for each medical appointment * Accomplishes quality assurance studies for 193 SOMDG via patient satisfaction surveys * Develops plans and procedures of Orderly Room to include: cutting orders, initiating PAX manifests, and deployment rosters * Expert Orders Clerk, Wing Bulletin Board Monitor, ODTA, ERM, and IDAP Clerk * Directs AtHoc local alert system for 193 SOMDG * Directs AFPAAS Reporting for national disasters for the 193 SOMDG * Government Procurement Card Holder, orders supplies and reconciles statements monthly for 193

at

01/1999 - 12/2003 (5 years)

Family Support Administration 514th MSS McGuire Air Force Base 1999- 2003 * Extensive knowledge with both military and civilian agencies/personnel to provide assistance to military members and their families * Provided assistance and resources to military members and their families in many aspects of needs, from childcare to financial aid initiated SKILLS

negotiation, 0 year

customer relationship management, 0 year

customer retention, 0 year

sales, 0 year

communications, 0 year

relationship building, 0 year

brand awareness, 0 year

consultative selling, 0 year

account management, 0 year

customer experience, 0 year

market research, 0 year

LANGUAGES

English, Fluent

SOCIAL NETWORKS

Facebook, https://Houssam hallak

Twitter, https://Andrew Wakoli

Linkedin, https://Andrew Wakoli

ABOUT ME

I served in the military

I have a drivers license

I have management experience : 10 years

I have a security clearance

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