Aspiring Leader in Dynamic Customer Service

RH

Ryleigh Haenning

****************@*****.*** 830-***-**** Pinson, AL 35126

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Education

**/****

Acellus Academy

High School Diploma

● Honor Roll [2020-2024]

● Awarded [Student of the Month-Multiple Times]

Professional Summary

Developed leadership and team-building skills in dynamic sales environment, seeking to transition into new field. Demonstrates expertise in sales strategy formulation and execution, along with effective communication and problem-solving abilities. Ready to leverage these transferable skills to drive success in new role. Skills

Attention to detail Conflict resolution Customer focus Coaching and mentoring Quality control Workplace safety Relationship building Employee training Teamwork and collaboration Goal setting Cash handling Sales expertise

Experience

McDonald's Restaurant - Team Lead

Vestavia Hills, AL

10/2024 - 09/2025

● Led team in executing daily operational tasks, ensuring adherence to company policies and procedures.

● Trained and mentored new team members on workflow processes and best practices.

● Streamlined communication between departments to enhance collaboration and efficiency. McDonald's Restaurant - Crew Member

Seguin, TX

09/2023 - 10/2024

● Monitored team performance, providing feedback to improve individual contributions and overall results.

● Worked different stations to provide optimal coverage and meet production goals.

● Optimized customer experience by delivering superior services and effectively troubleshooting issues.

● Provided exceptional customer service by greeting and assisting guests promptly.

● Operated cash register efficiently, ensuring accurate transactions and handling of payments.

● Maintained cleanliness and organization of dining area to enhance guest experience.

● Collaborated with team members to prepare food items in accordance with safety standards.

● Followed health and safety regulations diligently to ensure a safe working environment.

● Worked front counter, drive-thru and other areas.

● Adapted quickly to changing situations during peak hours, maintaining high service levels.

● Took orders, prepared meals, and collected payments. Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

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● Worked well with teammates and accepted coaching from management team. References

Michael Mitchell Former Supervisor 210-***-****

Leslie Gomez Former Co-Worker 830-***-****

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