High-Volume Dispatcher and Customer Service Pro

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

ELSY TUNALES

925-***-**** ****.*******@*****.*** Antioch, CA 94531 Skilled Dispatcher with extensive experience in high-volume call handling, real-time coordination, and customer care. Adept at managing logistics and scheduling under pressure while ensuring seamless operations and customer satisfaction. Eager to leverage strong communication and problem-solving skills to enhance efficiency and support team goals in a dynamic environment.

Customer service Active listening

Time management Data entry

Problem-solving Critical thinking

Computer proficiency Microsoft outlook

St. John's Transport

Fairfield, CA September 2018 - Present

Friendly, reliable, and quick-thinking Customer Service Representative and Dispatcher with hands-on experience in fast-paced transportation environments. Strong communicator who builds trust with customers while efficiently coordinating drivers, routes and last-minute changes. Dedicated and detail-oriented Customer Service Representative and Dispatcher with strong communication, problem-solving and multitasking skills. Experienced in coordinating transportation services, managing high-volume calls and ensuring customer satisfaction in fast-paced environments. Proven ability to remain calm under pressure while efficiently handling scheduling and logistics. Core Skills

CUSTOMER SERVICE REPRESENTATIVE/DISPATCHER

High-Volume Call Handling Dispatching & Real-Time Coordination Customer Care & Conflict Resolution Emergency Response Mindset Multitasking & Prioritization Clean Communcation (Phone, Radio, Email) Problem-Solving Under Pressure Attention To Details & Accuracy Bilingual Communication Time Management & Organization Data Entry & Record Keeping

Victoria Secret

Concord, CA May 2011 - August 2018

Delivered exceptional customer service by creating a welcoming and personalized shopping experience while meeting daily and weekly sale goals. Assisted customer with product selections, sizing and styling to meet individual needs.

SALE ASSOICATE

EDUCATION

REFERENCES

LANGUAGES

Operated POS sytem efficiently, handling cash, returns and exchanges accurately. Handled customer concerns professionally, resolving issues while maintaining a postive brand image. Core Skills

Customer Services Excellence Sales & upselling Techniques Communication Skills Time Management

Team Collaboration Problem-Solving

Los Medanos, Pittsburg Expected graduation December 2026 ASSOCIATE IN ARTS (A.A.) IN PSYCHOLOGY CANDIDATE

Calvary Christian School, Concord, CA June 2009

HIGH SCHOOL DIPLOMA

References available upon request

Spanish

Bilingual

English

Bilingual

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