Operations Leader with Team Management Experience
Resume:
DARCELL
INGRAM
***************@*****.***
Florence, AL 35630
Attention to detail
Conflict resolution
Customer focus
Coaching and mentoring
Data entry proficiency
Patient confidentiality
Complaint handling
Problem-solving skills
Verbal and written communication
Teamwork and collaboration
PROFESSIONAL SUMMARY
Experienced with leading teams to achieve project goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Track record of successfully overseeing project execution and adapting to dynamic work environments.
WORK EXPERIENCE
HARDWARE
Thacker Caskets Inc.
Florence, AL
October 2022 October 2025
Kept work area organized and clutter-free.
Helped team complete assignments to meet goals.
Finished tasks and job duties, adhering to deadlines to avoid delays. Maintained good working relationship with co-workers and management. Installing Hardware: Attaching components such as corners, handles
(bail handles) hinges, and catches to the caskets using hand or power tools.
Assembly: Potentially assisting with the general assembly of casket components, which can include nailing and gluing side,end,and bottom sections together to form the casket body.
Physical Demands: Performing physically challenging and repetitive work, which typically requires standing for extended periods of time. TEAM LEAD
Sam's Sports Bar and Grill
Florence, AL
March 2021 October 2022
Supervised daily operations, ensuring smooth workflow and high service standards.
Trained and mentored staff, enhancing team performance and customer satisfaction.
Developed and implemented process improvements, increasing efficiency in service delivery.
Coordinated scheduling and staffing, optimizing resource allocation for peak hours.
CUSTODIAL SPECIALIST
Burt's Carpet Cleaning And Janitorial Service
Muscle Shoals, AL
November 2018 March 2021
Maintained cleanliness and sanitation of facilities, ensuring compliance with safety standards.
Operated and maintained custodial equipment, optimizing efficiency in daily tasks.
Assisted in training new staff on proper cleaning techniques and safety protocols.
Developed and implemented improved cleaning schedules to enhance operational efficiency.
CALL CENTER REPRESENTATIVE
Walgreens
Muscle Shoals, AL
January 2008 November 2018
Managed inbound calls, providing accurate medication information to patients and healthcare providers.
SKILLS
Resolved prescription inquiries efficiently, ensuring timely access to medications for customers.
Collaborated with pharmacists to verify medication details and address patient concerns effectively.
Trained new representatives on call center protocols, enhancing team productivity and service quality.
PRESS OPERATOR
North American Lighting
Muscle Shoals, AL
January 2005 January 2008
Operated and maintained printing press equipment to ensure optimal production quality.
Monitored print runs for consistency, making adjustments as needed to maintain standards.
Conducted routine maintenance on machinery to minimize downtime and enhance performance.
Collaborated with team members to troubleshoot and resolve operational issues efficiently.
EDUCATION
BACHELOR OF SCIENCE
Southern New Hampshire University
Hooksett, NH
May 2025
ASSOCIATE OF SCIENCE
Southern New Hampshire University
Hooksett, NH
May 2023
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